Current jobs related to Sr. / Staff Technical Support Engineer - Prisma - Singapore - Palo Alto Networks
-
Singapore Saddleback Solutions, Inc. Full time**NGFW Consultant/ Engineer with Migration and Prisma Access Experience** Migration and Prisma Access experience required along with experience in Expedition Migration tool: Checkpoint to Palo Alto PA Series; ASA to Palo Alto PA Series; FTD to Palo Alto PA Series. You will provide guidance and technical expertise to clients deploying our security...
-
Sr Technical Product Engineer
3 days ago
Singapore Palo Alto Networks Full timeYour Career Palo Alto Networks is a world-class product management organization and continues to look for top-notch technical pro engineers to expand the team. As a Senior Technical Product Engineer at Palo Alto Networks, you will play a key role in providing detailed technical information to our partners, customers, and our employees. Be a self-starter who...
-
(Sr./Staff) Algorithm Engineer
2 weeks ago
Singapore OMNIVISION Full time(Sr./Staff) Algorithm Engineer (Image Processing)Join to apply for the (Sr./Staff) Algorithm Engineer (Image Processing)role at OMNIVISION . Responsibilities Develop image/video processing algorithms for camera-related applications. Expand existing solutions to new levels of functionality, quality, and performance. Assist other teams with algorithm...
-
(Sr./Staff) SoC Design Engineer
1 week ago
Singapore OMNIVISION TECHNOLOGIES SINGAPORE PTE. LTD. Full timeAbout the job (Sr./Staff) SoC Design Engineer Description You would be part of a dynamic digital SoC design team that develops state-of-the-art video processing, neural processing, advanced video analytics accelerators, and the entire Camera Processor SoC. You would be joining the team to explore, evaluate and define innovative design SoC architectures, to...
-
(Sr./Staff) Design Verification Engineer
5 days ago
Singapore OmniVision Technologies Singapore Pte. Ltd. Full timeAbout the job (Sr./Staff) Design Verification Engineer Position Overview: As design verification engineer, you would be part of a passionate verification team that is constantly pushing the limits developing and deploying state-of-the-art verification methodologies in ever-increasing design complexities, from UVM, C/C++ co-simulation, system emulation to...
-
(Sr./Staff) Design Verification Engineer
1 week ago
Singapore OMNIVISION Full timeJob Title (Sr./Staff) Design Verification Engineer at OMNIVISION Description As a design verification engineer, you will be part of a passionate verification team that develops and deploys state-of-the-art verification methodologies for complex designs. Your goal is to achieve zero-defect verification using advanced techniques such as UVM, C/C++...
-
Sr. Technical Trainer
2 weeks ago
Singapore BigID Full time**Who we are**: BigID is a data intelligence platform for privacy, security and governance - enabling customers to proactively discover, manage, protect, and get more value from their regulated, sensitive, and personal data across their data landscape. We're reimagining data management, empowering customers to drive business innovation, achieve compliance,...
-
Sr Technical Lead
5 days ago
Singapore BirlaSoft Full timeCountry/Region: SG- Requisition ID: 11220- Work Model: Hybrid- Position Type: Permanent- Salary Range: - Location: SINGAPORE - BIRLASOFT**Title**:Sr Technical Lead**: - Description: - **About Birlasoft**: Birlasoft, a powerhouse where domain expertise, enterprise solutions, and digital technologies converge to redefine business processes. We take pride in...
-
Sr Mfg Systems Engineer
7 days ago
Singapore Amgen Full time**Sr Mfg Systems Engineer**: Amgen Singapore Manufacturing **HOW MIGHT YOU DEFY IMAGINATION?** Amgen is one of the world’s leading independent biotechnology companies. For over 4 decades, Amgen has pioneered biotechnology breakthroughs, to bring state-of-the-art medicines from laboratory to the patient. Amgen has not only discovered and developed...
-
Ai Technical Support Service Staff
2 weeks ago
Singapore PENSEES SYSTEMS PTE. LTD. Full timeThe AI Technical Support Service Staff will participate actively in the testing process, including identifying weaknesses and inconsistencies in the product at all project stages. They would participate in the Quality Assurance process and overall Quality Planning strategy. The AI Technical Support Service Staff will also help in the preparation of...
Sr. / Staff Technical Support Engineer - Prisma
2 weeks ago
Company Description
**Our Mission**
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish - but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity and our organisation as we are.
We’re changing the nature of work. Palo Alto Networks is evolving to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.
**Job Description**:
**Your Career**
You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.
You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high-pressure situations).
**Your Impact**
- Provide technical services around Prisma Cloud technologies, troubleshooting and best practices observations to customers
- Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
- Provide fault isolation and root cause analysis for technical issues
- Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
- Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
- Provide configurations, troubleshooting, and best practices to customers
- Work with our Engineering team and influence the operability of the product
- Able to effectively communicate to all levels and stakeholders - internally and externally on complex technical issues
**Qualifications**:
**Your Experience**
- 5+ years in technical support roles, working directly with large global customers and partners in addition to internal teams (such as DevOps, Engineering, QA, Product managers)
- A customer-centric mindset is a mandated attitude for this position as a technical support engineer
- Existing knowledge of, and experience with any one public cloud platform (AWS or Azure or GCP) features, capabilities, and best use scenarios
- Excellent written and verbal communication skills
- Business level of English especially for writing and reading
- Business level of Korean language skills preferred as the role may be required to support customers in the South Korea market
- Having working level knowledge in Cloud Security or Cloud firewall is a plus
- Having rich knowledge on Redhat Openshift is a plus
- Having basic knowledge in Redhat Ansible, python is a plus
- Experience supporting Firewall or Network and Security devices is a plus
Additional Information
**The Team**
Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign - it evolves. As threats and technology change, we stay in step to accomplish our mission.
You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised - in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
**Our Commitment**
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
