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Store Manager-pet Shop
2 weeks ago
**Position Overview**:
We are seeking a dedicated and experienced Store Manager to lead the overall operation of our pet store. The Store Manager will play a pivotal role in maintaining the store's success and ensuring it runs efficiently while providing exceptional service to our customers and their pets.
**Responsibilities**:
**1. **Operational Leadership**:
l Oversee all day-to-day operations of the pet store, including grooming, daycare services and retail.
l Maintain high standards of customer service and ensure the team provides a positive and welcoming experience to all visitors.
l Monitor inventory levels, stock rotation, and product availability to meet customer demands.
l Implement and enforce store policies and procedures to ensure a safe and compliant environment for pets and staff.
**2. **Team Management**:
l Recruit, train, and manage a team of pet care professionals, groomers, and support staff.
l Foster a culture of teamwork, exceptional customer service, and dedication to pet well-being.
l Conduct regular staff evaluations, provide constructive feedback, and promote professional development.
l Ensure proper scheduling and coverage to meet customer needs.
**3. **Financial Management**:
l Manage and track store financials, including budgets, revenue, expenses, and profitability.
l Implement pricing strategies and promotions to drive sales while maintaining profit margins.
l Prepare financial reports and forecasts for senior management.
l Monitor and control inventory costs and wastage.
**4. **Customer Experience**:
l Ensure an exceptional and personalized experience for each customer and their pets.
l Address and resolve customer concerns and feedback promptly and professionally.
l Identify opportunities for enhancing the customer experience and implementing improvements.
**5. **Pet Care and Safety**:
l Maintain the highest standards of pet safety, well-being, and cleanliness throughout the store.
l Oversee grooming and daycare services to ensure the welfare of all pets.
l Collaborate with the grooming team to deliver top-notch services and maintain a safe environment.
**6. **Community Engagement**:
l Build and maintain relationships with the local pet community, including pet shelters, rescues, and pet-related businesses.
l Organize and participate in pet-related events and promotions to create a sense of community around the store.
**Qualifications**:
l Proven experience in retail management, preferably in a pet-related or service industry.
l Exceptional leadership and team management skills.
l Strong financial acumen and the ability to manage budgets and financial reports.
l Passion for pets and dedication to their well-being.
l Excellent interpersonal and customer service skills.
l Problem-solving and decision-making abilities.
l Strong organizational and time management skills.
l Flexibility to work weekends and evenings as required.
**Benefits**:
l Competitive salary and performance-based incentives.
l Opportunities for professional growth and development.
l A supportive and enthusiastic team environment.
l Employee discounts on grooming, daycare, and pet products.
