Social Communication and Operations Manager, Youtube
1 week ago
Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 5 years of experience working in social media, community management, and/or customer support.
- Ability to work non-standard work hours in Asia Pacific timezone.
Preferred qualifications:
- Experience managing the day-to-day social presence of a major consumer brand, social care/social support for the brand, and crisis response/management.
- Knowledgeable about YouTube product and policy, YouTube creators and their communities, Internet culture, and an expert user of social media.
- Ability to analyze data, identify trends, and present key findings to improve future programs and strategies.
- Excellent editorial point of view for the evolution of a social brand.
**About the job**:
YouTube has grown into a community used by over 1 billion people across the globe to access information, share video, and shape culture. The YouTube team helps budding creators build careers, creates products like YouTube Kids, YouTube Music, and YouTube Gaming, and engages communities around shared passions and global conversations. Together, we empower the world to create, broadcast, and share.
**Responsibilities**:
- Triage consults from social agents and provide their teams with communications guidance. Write/deliver social responses for influencer tweets/trending topics to ensure the conversation is addressed with high-quality and the right brand perspective.
- Drive/deliver support resolutions for our most sensitive social influencer escalations, troubleshoot support issues, coordinate with internal teams, write copy for social responses, and activate crisis response/management protocols when applicable.
- Represent the brand representative, ensuring all social communications are addressed with high-quality and the right branding; attend calibration sessions with a global social escalation team to ensure consistency.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
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