Current jobs related to Specialist/engineer Service Operations - Pasir Ris - SITA Switzerland Sarl
-
Pasir Ris, Singapore SITA Switzerland Sarl Full timeOverview: As Senior Specialist/Engineer Service Operations, you will be one of the Technical Leader within Common Use Team which ensure all our customers’ (Airports, Airlines and their customers) day to day operation running smoothly. Whether it is a passenger check-in via CUTE or CUSS or Web, or the Airlines’ operation itself - you are responsible to...
-
Pasir Ris, Singapore SITA Switzerland Sarl Full timeOverview: **_ WELCOME TO SITA_** **Ready to redefine air travel? The journey starts here, with you at SITA.** **_ABOUT THE ROLE & TEAM:_** As Senior Specialist/Engineer Service Operations, you will be one of the Technical Leader within Common Use Team which ensure all our customers’ (Airports, Airlines and their customers) day to day operation running...
-
Operations Engineer
7 days ago
Pasir Ris, Singapore Doxon Engineering Pte Ltd Full time**Responsibilities**: - Facilitate and assist in managing workshop processes and activities - Ensure smooth and efficient operation of production and co-ordination between departments - Competent in technical Engineering knowledge and specifications of drawings - Pro-active in solving project issues and confident in liaising with customers - Process...
-
Senior Manager Service Operations
1 day ago
Pasir Ris, Singapore SITA Switzerland Sarl Full timeOverview: **Overview** To assure SITA's competitive strength and business growth through the provision of the highest quality technical Service Operations to SITA customers. Perform all Service Operations activities according to SITA standards and procedures maximizing customer satisfaction by the delivery of first class support activities. To provide the...
-
Oceanographic Engineer
3 days ago
Pasir Ris, Singapore FUGRO SINGAPORE MARINE PTE. LTD. Full time5 years exp **Roles & Responsibilities** As an Oceanographic Engineer, you will be involved in all aspects of marine surveys to include Metocean field engineering activities, contributing to high HSE standards, maintenance, testing and preparation of Metocean equipment, deployment, and recovery of Metocean equipment and offshore client liaison. The role of...
-
Operations Executive
4 days ago
Pasir Ris, Singapore Benel Singapore Pte Ltd Full timeDescription Benel Singapore Pte Ltd, established in 1988, is a specialist brand that is focused on making office furniture that serves its purpose and the wellbeing. With more than 30 years of experience, Benel is the one - stop office furnishing solutions company, offering products alongside an integrated consultancy and planning service. We are looking to...
-
Pasir Ris, Singapore Anradus Pte Ltd Full timeIndustry/ Organization Type: Marine/ Oil & Gas - Position Title**:Service Technician/ Service Engineer**: - Working Location: Loyang (Transport provided) - Working Hours: Monday to Friday, 9 am - 6 pm - Salary Package**:Basic + OT + Variable Bonus**: - Duration: Permanent **Key Responsibilities** - Carry out Production, Service, Repair, Installation, FAT,...
-
Pasir Ris, Singapore Anradus Pte Ltd Full timeIndustry/ Organization Type: Marine/ Oil & Gas - Position Title**:Service Technician/ Service Engineer**: - Working Location: Loyang (Transport provided) - Working Hours: Monday to Friday, 9 am - 6 pm - Salary Package**:Basic + OT + Variable Bonus**: - Duration: Permanent **Key Responsibilities** - Carry out Production, Service, Repair, Installation, FAT,...
-
Service Engineer, Calibration
4 days ago
Pasir Ris, Singapore ROHDE & SCHWARZ GmbH & Co. KG Full time**Your tasks**: - Ensure service jobs are accomplished to meet committed turnaround time and quality objectives - Work in the service department, calibrate equipment in-house and onsite (if required) - Maintain calibration facility in high standard - Optimize service process and asset utilization - Provide technical support to service centers in the...
-
Pasir Ris, Singapore Anradus Pte Ltd Full timeIndustry/ Organization Type: Power Generation Controls and Automation System Supplier - Position Title**:Engineer (Service/Project in Building HVAC Equipment)**: - Working Location: East - Loyang - Working Hours: 5 days (Mon-Fri: 9 am-6 pm) - Salary Package**:Up to SGD 5000 + Transport Allowance +AWS + Bonus (Good Working environment)**: - Duration:...
-
Tom Ford Beauty Specialist
1 day ago
Pasir Ris, Singapore Estée Lauder Companies Singapore Full time**Tom Ford Beauty Specialist (Airport)**: - Pasir Ris, Singapore; Singapore; Central Singapore, Singapore - Retail - Store - 2214143 - Tom Ford Beauty **Job Description**: **_Tom Ford Beauty_**_ is a covetable collection of cosmetics and fragrances, shaped with Tom Ford’s singular vision of modern glamour and crafted with the ultimate in quality and...
-
Service Support Engineer
1 week ago
Pasir Ris, Singapore ROHDE & SCHWARZ GmbH & Co. KG Full time**Your tasks**: - Delivers engineering services to customers effectively and on time - Monitors and maintains customers’ system equipment and performance - Guides customers through use of equipment safely and effectively - Explains new features and suggests upgrades to customers - Builds close relationships with customers - Generates SLA reports and...
-
Engineering - Operator (Sg Endo)
2 weeks ago
Pasir Ris, Singapore Fong’s Engineering & Manufacturing Pte Ltd Full time**Engineering Operator ( SGENDO)** Job Descriptions - Perform assigned manufacturing tasks to produce high quality products under limited supervision and instruction. - Perform troubleshooting on components, sub-assembly, and full assembly systems by using mechanical and electrical knowledge when issues arise. - Perform assembly and testing activities in...
-
Electrical Engineer
5 days ago
Pasir Ris, Singapore Anradus Pte Ltd Full timeIndustry/ Organization Type: Manufacturing - Position Title**:Electrical Engineer / Mechatronic Technician / Mechatronic Specialist**: - Working Location: Loyang Way (company transportation provided at the designated location) - Working Hours: 5 days, Monday - Friday (8:30 am - 5:30 pm) - Salary Package**:Basic salary up to $4,500 + OT + AWS + Variable...
-
Electrical Engineer
4 days ago
Pasir Ris, Singapore Anradus Pte Ltd Full timeIndustry/ Organization Type: Manufacturing - Position Title**:Electrical Engineer / Mechatronic Technician / Mechatronic Specialist**: - Working Location: Loyang Way (company transportation provided at the designated location) - Working Hours: 5 days, Monday - Friday (8:30 am - 5:30 pm) - Salary Package**:Basic salary up to $4,500 + OT + AWS + Variable...
-
Electrical Engineer
6 hours ago
Pasir Ris, Singapore Anradus Pte Ltd Full timeIndustry/ Organization Type: Manufacturing - Position Title**:Electrical Engineer / Mechatronic Technician / Mechatronic Specialist**: - Working Location: Loyang Way (company transportation provided at the designated location) - Working Hours: 5 days, Monday - Friday (8:30 am - 5:30 pm) - Salary Package**:Basic salary up to $4,500 + OT + AWS + Variable...
-
Electrical Engineer
4 days ago
Pasir Ris, Singapore Anradus Pte Ltd Full timeIndustry/ Organization Type: Manufacturing - Position Title**:Electrical Engineer / Mechatronic Technician / Mechatronic Specialist**: - Working Location: Loyang Way (company transportation provided at the designated location) - Working Hours: 5 days, Monday - Friday (8:30 am - 5:30 pm) - Salary Package**:Basic salary up to $4,500 + OT + AWS + Variable...
-
Electrical Engineer
2 days ago
Pasir Ris, Singapore Anradus Pte Ltd Full timeIndustry/ Organization Type: Manufacturing - Position Title**:Electrical Engineer / Mechatronic Technician / Mechatronic Specialist**: - Working Location: Loyang Way (company transportation provided at the designated location) - Working Hours: 5 days, Monday - Friday (8:30 am - 5:30 pm) - Salary Package**:Basic salary up to $4,500 + OT + AWS + Variable...
-
Electrical Engineer
1 day ago
Pasir Ris, Singapore Anradus Pte Ltd Full timeIndustry/ Organization Type: Manufacturing - Position Title**:Electrical Engineer / Mechatronic Technician / Mechatronic Specialist**: - Working Location: Loyang Way (company transportation provided at the designated location) - Working Hours: 5 days, Monday - Friday (8:30 am - 5:30 pm) - Salary Package**:Basic salary up to $4,500 + OT + AWS + Variable...
-
Regional Service Network Specialist
1 week ago
Pasir Panjang, Singapore Samsung Electronics Full time**Résumé du poste** Working within the Customer Satisfaction team, the Regional Service Network Specialist will be responsible for Service Partner management, monitor and improve service partner performance in South East Asia and Oceania region. **Rôle et Responsabilités** **Repair Speed Management**: - Daily / Weekly / Monthly repair speed...
Specialist/engineer Service Operations
3 weeks ago
Overview:
**_
WELCOME TO SITA_**
**Ready to redefine air travel? The journey starts here, with you at SITA.**
**_ABOUT THE ROLE & TEAM:_**
The SITA FOR AIRCRAFT business unit makes flight operations, air traffic management and aircraft maintenance more sustainable and efficient by enabling collaboration between people and organizations in the air transport industry through:
- Communication - connecting aircraft and people around the world.
- Data & Platform - Turning aircraft data into valuable insight for the entire industry.
- Applications - Empowering the industry with user-friendly tools that make flight operations more sustainable and efficient.
Our ServiceDesk, is a key pillar in enabling our customer to maximize the use of our solutions that contribute to a greener, more sustainable aviation through the enablement of flight and air traffic optimization.
Reporting to the Regional Manager of the ServiceDesk, the Shift Coordinator is overall responsible for the support to our customers, execution of Standard Operating Procedures related to ITIL Processes such as Incident Management, Event Management and Request Fulfillment.
You will interact with the various functions within SITA FOR AIRCRAFT such as Engineering & Technology, Customer Service, and Operations as well as other colleagues across the company, located in 20+ countries (Canada, United-States, France, Switzerland, Germany, Singapore, United Arab Emirates, Spain...).
**_
WHAT YOU WILL DO:_**
- Execute Standard Operating Procedures related to the management of incidents and requests.
- Deliver high-quality support to our customers by adeptly managing and triaging cases they bring forth.
- Monitor the performance of our products and services, promptly executing operational procedures for resolution or, when necessary, escalation to ensure swift restoration.
- Manage Major Incidents including management of customer & internal communications, management of internal and external communication bridges and escalations up to leadership level.
- Invoke crisis and security management processes.
- Coordinate and collaborate with internal teams to facilitate timely incident resolution and request fulfillment.
- Maintain accurate logs, incident reports and provide comprehensive updates to stakeholders.
- Document all actions in accordance with standard company policies and procedures.
- Collaborate with vendors and service providers, to address incidents and overseeing changes, ensuring effective communication, prompt resolution and mínimal downtime.
- Use various tools to monitor, remediate and manage any ticket assigned.
- Identify and highlight any knowledge gaps, contributing to continuous improvement initiatives and enhancing the overall efficiency of our operational practices.
- Act as the senior on shift and ensure proper shift handovers.
Qualifications:
**_
EXPERIENCE _**
- Minimum 3 years of demonstrated expertise in telecommunications within a large-scale business environment.
- Minimum of 3 years proven experience in a customer support role, preferably in a technical support or service desk environment.
- Minimum of 2 years proven experience in managing all aspects of Major Incident.
- Commitment to continuous learning and staying updated with industry trends and best practices.
- Fluent in English - excellent verbal and written communication skills.
- Customer service oriented with the ability to communicate technical topics and manage customers during critical instances.
- Strong time management and multitasking abilities to handle multiple customer inquiries simultaneously in a fast-paced environment.
- Troubleshooting and problem-solving skills to diagnose and resolve technical issues effectively.
- Ability to work in a shift-based schedule, including weekends and holidays, to provide 24/7 coverage.
- Strong documentation skills to accurately record customer, as well as, internal interactions and resolutions.
- Ability to work both independently and collaboratively in a team-oriented environment.
- Adaptability, resilience, and a positive attitude towards handling challenging customer situations.
**_
NICE-TO-HAVE:_**
- High school diploma or equivalent with additional technical certifications or a degree in a related field.
- ITIL V4 Foundation certificate and experience working with ServiceNow.
- Agile, Six Sigma or related certifications
**_
WHAT WE OFFER:_**
SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer:
**Flex-week**: Work from home up to 2 days/week (depending on your Team's needs).
- **Flex-day**: You may wish to flex your arrival time at the office, to beat the rush hours or you may want to leave the office earlier to pick up your kids from school or to go to your favorite game: We support you in being open about your needs and routine with y
