Investigation Center Shift Lead

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**Job Summary**:
The Investigations Shift Lead, assigned to one of Pinkerton's largest global clients, will develop and manage the operations of Investigative Analysts within a high-performing Investigations Center while ensuring all reporting to the client meets the highest level of quality and accuracy.

**Essential Functions**:

- Represent Pinkerton's core values of integrity, vigilance, and excellence.
- Provide leadership and day-to-day guidance to the Investigations Center team.
- Develop operational procedures and policies.
- Serve as the decision-maker, as directed by the Investigations Manager.
- Provide analysis to guide decision-makers.
- Ensure all services are conducted in a timely and professional manner with special attention to quality and accuracy.
- Provide team oversight including communication, direction, schedule coordination, and processing of employee paid time off requests.
- Complete new hire training to ensure comprehension and development of skills/responsibilities.
- Conduct all-source collection and research, analyze, evaluate, and integrate data from multiple sources, identify intelligence/security gaps, and specify collection requirements to produce assessments and recommendations.
- Independently conduct investigations involving medium to high levels of complexity.
- Prepare case project plan and review with supervisor.
- Establish and manage investigative files for all new cases, including data input to keep files current.
- Extract essential information and analysis from investigations and intelligence products and synthesize the information into actionable reports.
- Prepare and/or review all submitted analysis and investigative reports to ensure accuracy, research and investigative sufficiency, and professional quality, edit as needed.
- Communicate all issues related to the client relationship with the appropriate management personnel.
- Participate in designated training sessions/seminars and review company training materials to enhance professional competencies and ensure high-quality investigations.
- Identify vendors and technological tools to improve and expedite research.
- All other duties, as assigned.

**Education, Experience, and Certifications**:
**Competencies**:

- Knowledge of Lean Six Sigma principles.
- Interview/interrogation skills.
- Able to write detailed, accurate, complex investigative and business correspondence and present information in one-on-one and group situations to mid-level managers and above.
- Effective verbal, written, and interpersonal communication skills.
- Able to work under adverse and stressful conditions with little or no supervision.
- Able to solve complex problems while using good judgment and discretion.
- Serve as an effective team member and leader.
- Able to organize workload for effective implementation.
- Able to interact effectively at all levels and across diverse cultures.
- Able to adapt as the external environment and organization evolves.
- Able to implement changes to operations and external/internal environment.
- Computer skills; Microsoft Office.

**Working Conditions**:
With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;
- Regular computer usage.
- Occasional reaching and lifting of small objects and operating office equipment.
- Must be able to work any shift, including evenings, weekends, and holidays to ensure the successful completion of work assignments.
- On-call on days off, as required.
- Frequent sitting.
- Travel, as required.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.