Customer Service Representative Ii

2 weeks ago

Singapore Eastman Full time

**Eastman’s current hiring policy encourages and prefers new hires be fully vaccinated before reporting to work in this role** wh**en possible**.**

**Responsibilities**:
Receives and processes moderately complex customer orders, inquiries and/or complaints covering items or products ordered. Maintains an ongoing relationship with selected customers and sales staff. Uses knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer. Exercises judgment and discretion, and functions independently within authorized limits. Typically requires analysis, judgment, and sensitivity to customer needs. REPRESENTATIVE ACTIVITIES: Records and processes moderately complex orders and/or inquiries received by mail, telephone, and/or through personal customer contact. Provides pricing, availability, and schedule information within established guidelines. Suggests additional and/or alternative products or services to meet customer needs. Checks and approves credit within established limitations, and confirms orders. Researches and obtains resolution of a variety of customer complaints and issues. Serves as communication link between customers and sales staff to assure responsiveness. Tracks order activity, and alerts appropriate staff of any potential delivery problems. Expedites the delivery of selected orders.

**Qualifications**:
Experienced. Requires knowledge and experience in own discipline; performing all duties of assigned role, but still acquiring higher level knowledge and skills. Builds knowledge of the organization, processes and customers. Solves a range of straightforward problems. Analyzes possible solutions using standard procedures. Works with a moderate level of guidance and direction. Impact of work is primarily within own division or site.

Eastman Chemical Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other characteristics protected by law.

Eastman is committed to creating a powerfully diverse workforce and a broadly inclusive workplace, where everyone can contribute to their fullest potential each day.

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