Manager, Operations Freight Specialist

6 days ago

Singapore ALLIANCE 21 GROUP PTE. LTD. Full time

**MAIN DUTIES AND RESPONSIBILITIES
1. Leadership:

- Lead and oversee the freight operations for the company.
- Ensure customer requirements in freight operations are met, including achieving customer service levels.
- Ensure compliance with all regulatory and customs requirements for the execution of all shipments.
- Participation in company business assurance committee for quality, security and other regulatory certifications.
- Engage with staff including training, preparation for succession planning, identifying talent and grooming prospect with necessary mentoring and training.
- Plan, organise and manage operational staff including manpower planning, rostering, motivating, and monitoring team/individual work performance.
- Financial accountability for the team’s performance.
- Be always contactable on the company’s assigned mobile, including coordination night activation, where necessary.
- Make daily service recovery and immediate corrective actions for any delivery failures, investigate and submit detailed incident reports to superior as required.
- Ensuring security of all company property, document, and customer’s data at all times.
- Management of subcontractors if utilised.
- Champion workplace safety and health, ensure proper housekeeping and safe work practices in accordance with bizSAFE and any other regulations that may apply.

2. Improving Productivity:

- Give feedback to management on any potential areas of productivity improvement especially on automation and digitisation.
- Styaing on top of costs incurred, and work with admin and accounting to reduce costs of operation where possible.
- Understanding KPIs and how to manage them better to achieve desired results.
- Ensure team members are aware of their duties and KPIs, and conduct trainings, counselling and staff disciplinary measures where required.
- To carry out any other duties that may be expected in a position of this level, including to back up the duties of your colleagues.

**Attributes we're looking for**:
Performance driven to meet budget, proactive, highly resourceful, independent worker, good time management and self-disciplined. Exhibiting the highest level of integrity, credibility and professionalism in expending your duties.

**Desired Skillset**

Leadership, organising and planning skills to lead the team successfully. Excellent interpersonal skills, problem solving, negotiation and presentation skills for effective communication and management of stakeholders.

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