Hotel Cleanliness Supervisor

**Additional Information**
**Job Number**25158005
**Job Category**Housekeeping & Laundry
**Location**Singapore Marriott Tang Plaza Hotel, 320 Orchard Road, Singapore, Singapore, Singapore, 238865
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Non-Management

**JOB SUMMARY**

The Hotel Cleanliness Supervisor is responsible for overseeing and supervising the cleanliness and maintenance of guest rooms, public areas, and Heart of the House, ensuring the highest standards of hygiene and brand standards are consistently met. The role requires a variety of skills to ensure smooth and coordinated housekeeping of guest rooms, public areas, Heart of the House, and Laundry operations to drive efficiencies.

For hotels with an on-site laundry facility, whether in-house or outsourced, the Hotel Cleanliness Supervisor will oversee its operations as required to ensure smooth coordination between laundry requirements in multiple areas of the hotel. Additionally, they oversee the rotation and management of Hotel Cleanliness Experts to ensure adequate coverage in Guest Rooms and Public Areas requiring heightened attention and adjustments. They also ensure that Hotel Cleanliness Experts consistently implement and uphold standardized policies and procedures to maintain consistent performance.

**JOB DUTIES AND RESPONSIBILITIES**

Safety and Security
- Report work-related accidents, or other injuries immediately upon occurrence to manager/supervisor.
- Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
- Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).
- Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
- Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
- Maintain awareness of undesirable persons on property premises.
- Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
- Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
- Complete appropriate safety training and certifications to perform work tasks.

Policies and Procedures
- Protect the privacy and security of guests and coworkers.
- Maintain confidentiality of proprietary materials and information.
- Follow company and department policies and procedures.
- Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
- Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
- Perform other reasonable job duties as requested.
- Oversee the management of lost and found items, ensuring that proper procedures are followed and guest items are returned when possible

Guest Relations
- Respond to guest requests or complaints regarding cleanliness and resolve issues in a timely and professional manner.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Assist other employees to ensure proper coverage and prompt guest service.
- Thank guests with genuine appreciation and provide a fond farewell.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Assist individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.

Communication
- Assist coworkers, ensuring they understand their tasks.
- Speak to guests and co-workers using clear, appropriate and professional language.
- Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
- Talk with and listen to other employees to effectively exchange information.
- Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller