Opeartion Manager

**Operations (General) Manager**

Responsible for overseeing the day to day function of an assigned Operations Department, including Emergency Cases and Wheelchair services (where applicable); work with the Communications and Marketing staff to ensure optimal performance, growth, and customer satisfaction. The Operations Manager will work with and lead all members of the team to develop, implement and maintain necessary reports and documentation to ensure compliance with established operational goals and objectives, and make financial decisions in accordance with his/her assigned fiscal and volume budgets.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**:_To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. _
- Provides direction, leadership and day to day management of the assigned Operations Department, inclusive of marketing, communications, and fleet services.
- Measures, evaluates, and validates response time performance to ensure excellence in all contractual areas and to maximize customer satisfaction.
- Maintains unit hour deployment to ensure response time compliance and minimum staffing levels meet or exceed contractual requirements and budgeted unit hour utilization levels.
- Assists with the development, implementation, and enforcement of policies, procedures, and guidelines which promote sound patient care, customer service, employee health and safety, and limits / minimizes risk and liability.
- Ensures tracking and management of Patient Care Report completeness and quality; develops, implements, and administers programs which account for all Patient Care Reports.
- Works collaboratively with the Operations Supervisor(s) & Communications Supervisor(s) to make certain all run reports are completed to standard prior to an employee’s departure from a shift.
- Ensures patient documentation standards meet or exceed the Billing Centers standards and provide for maximal reimbursement. Conducts biweekly supervisory staff meetings.
- Meets with customers on a regular basis to develop relationships and promote service satisfaction.
- Actively participates in local and state associations/meetings representing Lifeguard as requested and attending conferences, seminars and meetings.
- Ensures ongoing safety training and education is conducted as directed by Corporate Safety Management.
- Implements programs which ensure cleanliness and readiness for duty of Ambulances and Stations/Posts.
- Ensures all Ambulances are appropriately stocked and outfitted to comply with local, county, state, and federal requirements and local Medical Direction Standards.
- Ensures compliance with local policies and Medical Direction requirements governing New Employee Orientation Programs; oversees New Employee Orientation Programs to ensure that new employees receive comprehensive exposure and training for ongoing quality and employee satisfaction.
- Submits weekly/monthly reports as requested to include staffing variations, significant events, unit hour deployment, scheduling efficiency, unit hour utilization, and recommendations for system improvement.
- Researches/develops new or revised procedures, concepts, and techniques relevant to quality care and service; works with employees to correct deficiencies or to strengthen the level of service as needed.
- Oversees recruiting, retention, separations, disciplinary actions, salary actions, and annual performance reviews.
- Provides problem-solving assistance and mentoring to less-experienced team members. Teams with the operations supervisory personnel to respond to incidents as required ensuring minimum disruption of service and providing leadership and direction during Disaster Operations.
- Assists with and/or lead special projects and assignments as requested by Regional or Executive Leadership.