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Technical Operations Specialists
2 weeks ago
**Technical Operations Specialist (TOPS)**
**Join the INTERACTIVE BROKERS Team**
Interactive Brokers has been at the forefront of the Fintech space for over 42 years and we pride ourselves on being a technology company. We continue to challenge the status quo and push boundaries to offer the best trading platform with the most sophisticated features all for the lowest cost to our customers.
**Interactive Brokers seeks **an individual to join our expanding Technical Operations team. In order to provide the best online trading experience in the world, Interactive Brokers software, systems, and other crucial business technology must be maintained, monitored and supported with vigilance, tenacity and precision across the globe 24/7. To achieve that goal, Interactive Brokers maintains a small team of cross-trained and exceptionally responsible individuals unbound to one specific skill or discipline. With bushido spirit, these operators develop tools, systems, and solutions to ensure the correct function of the various systems encompassing Interactive Brokers’ platform. The operators gain experience and provide additional value working under the expert direction of senior trade, skill, and industry experts to resolve complex issues with specific technology, hardware and software components.
**Your Responsibilities**
- Monitor all aspects of the Interactive Brokers global brokerage system.
- Analyze, address, escalate and resolve brokerage system operational issues.
- Communicate with exchanges to configure, test, and implement new trading technologies.
- Work with our developers to design new and improved existing brokerage processes.
- Analyze existing business workflows to develop new monitoring tools and automate process monitoring.
- Act as primary escalation point for all technical issues.
- Strong English communication skills.
**Key Requirements**
- A Bachelor’s or apprenticeship in a technical discipline.
- An in-depth knowledge of computers, networks and technology.
- The ability to analyze and solve problems promptly and accurately in fast-paced environment.
**Preferred**
- Prior experience in a technology position
- Experience with Unix / Linux style command line interfaces
- Prior experience with scripting languages (e.g. Shell, Perl, Python)
- A keen desire to explore and learn new concepts, systems and technologies.
