Field Service Technician

2 weeks ago

Singapore Dell Technologies Full time

Senior Field Service Technician

At Dell Technologies, we take pride in providing our customers with a quality of service that more than matches the quality of our products. Our Field Service team is integral to making sure the service to our customers is seamless, responsive and focused. Taking our technical skills to customer sites, we’re responsible for everything from installation, configuration and integration, through to maintenance, troubleshooting and repair. Customers see us as a trusted liaison who can understand their precise needs on a host of admin and technical matters. We also work closely with our designers, solution managers and sales specialists to provide solutions.

Join us as a Senior Technician on our Product Services team in Singapore to do the best work of your career and make a profound social impact.

What you’ll achieve

You will:

- Resolve complex issues forwarded by team members (e.g., executive technical escalations)
- Solve escalated problems for customers with high expectations
- Build and maintain relationships with other groups that impact the technical aspect for phone support (such as tool content teams and the product group)

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
- Knowledge of job-associated database, software and documentation
- Problem solving skills
- Strong technical aptitude and troubleshooting skills

Desirable Requirements
- 2 to 5 years of related experience
- Dell EMC Proven Professional Associate Level Certification for information storage management (ISM)
- Associate Level Industry certification in Linux, Windows, VMware or Networking

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