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Customer Experience Strategy Partner

3 weeks ago

Singapore Flintex Consulting Pte Ltd Full time

Responsibilities
- Define and evangelize Customer Experience and principles thereof
- Resolving conflict, create win-win moment to balance business and customer value creation
- Drive value creation for business and customers with use of insights, Net Promoter Score and other measures
- Resolving conflict, create win-win moment to balance business and customer value creation
- Enable organisation wide collaboration through customer journeys
- Deep-dive with assigned Line of Business to set and achieve joint targets for step-changes in customer experience
- Maneuvering the organization, building relationships with key stakeholders
- Tracks and reports on joint-action items to senior leadership
- Balancing Senior Leadership and working team’s agenda, enabling bottoms-up and top-down communication and expectation management

**Requirements**:

- Diploma or Degree in any disciplines
- Broadband / TV Product Background
- Min 3 years of work experience in transformation or driving of customer experience initiatives in industries other than telecom
- Ability to drive collaboration and stakeholder management
- Business acumen to drive customer & business outcomes
- Working knowledge of quantitative and qualitative methods of customer research
- Diploma or Degree in any disciplines - Broadband / TV Product Background - Min 3 years of work experience in transformation or driving of customer experience initiatives in industries other than telecom - Ability to drive collaboration and stakeholder management - Business acumen to drive customer & business outcomes - Working knowledge of quantitative and qualitative methods of customer research