Middle Office Associate

7 days ago


Singapore Copper.co Full time

Since being founded in 2018, Copper has been building the standard for institutional digital asset infrastructure with a focus on custody, collateral management, and prime services.

Built on top of this state-of-the-art custody, ClearLoop is the first solution in the market that overcomes a growing industry challenge; counterparty risk with exchanges. This solution underpins a full prime services offering, connecting global exchanges, and enabling customers to trade and settle directly from the safety of their MPC-secured wallets. By reducing settlement time for transfers to a few milliseconds (without blockchain network dependency) and offering enhanced security measures, ClearLoop is rapidly reshaping the way asset managers trade and manage capital.

In addition to industry-leading security certifications, Copper has one of the strongest insurance coverages in the industry from an A+ rated insurer, positioning the firm as the partner of choice for institutions seeking to safeguard their assets.

**Department environment**

The Middle Office team provides 24/7 support for our full contingent of global clients. As such, the team works on a shift pattern where you will be required to work 5 out of 7 days in a rotation (including weekends) to ensure we are providing our clients with the best possible service.

As a Middle Office Associate in our Commercial Team, you will play a crucial role in ensuring the success and satisfaction of our valued institutional clients. You will serve as the first line of defence for technical inquiries, support, troubleshooting issues, providing an exceptional client experience through expert guidance.

**Key Responsibilities of the role**
- Provide high touch technical support to institutional clients, addressing their queries, troubleshooting issues, and ensuring a smooth experience.
- Take ownership and accountability of all incoming queries and managing client expectations under time pressures.
- Work closely with clients to understand their technical requirements, offering tailored solutions, and advising on the implementation of our products and services.
- Collaborate with internal stakeholders across the firm to effectively resolve client queries and seamlessly setup additional products contributing to revenue growth.
- Gather client feedback and insights, relaying this information to our product development teams to influence the enhancement of our offerings.
- Stay up-to-date with industry trends and the latest market developments, ensuring you are well-equipped to address client inquiries and provide expert guidance.
- Representing the values of Copper with the firms best interests, whilst ensuring what we do is for the benefit of the client, always acting with integrity

**Your experience, skills and knowledge**
- Proven experience in a technical account management role, ideally within the cryptocurrency or financial services industry.
- Strong understanding of cryptocurrency technology, blockchain, and digital assets.
- Exceptional communication and interpersonal skills, with the ability to build rapport with clients.
- Problem-solving mindset and the ability to troubleshoot technical issues effectively.
- Detail-oriented and organised, with excellent project management skills.
- Self-motivated and capable of working independently as well as collaboratively within a team.

**The benefits offered**

In return for everything you can bring to Copper, we can offer you an exciting, challenging role in a fast-growing and dynamic business, with career opportunities and welcoming working environment.
- Copper is an equal opportunity employer. We embrace diversity and equal opportunities in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. So, bring us your experience, perspectives, and skills. It is in our differences that we will continue to grow and ensure Copper is transforming how institutional investors engage with digital assets. Copper is a Disability Confident Employer, please let us know if you have a disability._ If you require us to provide any assistance during the recruitment process, then we would ask you to highlight this to us and we will be happy to accommodate._



  • Singapore Nomura Asia Full time

    **Job title: Global Middle Office** **Division / Department: Finance** **Location: Singapore** **Corporate Title: Associate** **Nomura Overview** **Functional Overview** This is a position within Global Middle Office (GMO) team supporting the Rates, Proprietary and Treasury desks. In terms of product coverage, the desk trades in vanilla OTC and listed...


  • Singapore Blockchain.com Full time

    Middle Office Associate We are looking for an experienced professional to join our Middle Office team in our fast growing Singapore business. **WHAT YOU WILL DO**: - Perform daily trade and position reconciliations - Assist in preparation of daily P&L and inventory reporting to Management - Assist in the preparation, analysis, and management of financial...


  • Singapore Balyasny Asset Management LP Full time

    Associate, Macro and Credit Middle Office **Balyasny Asset Management (BAM)**is a global, multi-strategy investment Firm with over $21 billion in assets under management. We are a diversified business, with global breadth and depth. Our Firm has a clear mission: To consistently deliver uncorrelated returns in all market environments. Today, BAM employs more...


  • Singapore Nomura Asia Full time

    **Company overview** Aon's Benefit Index ®, Nomura's benefits **rank** **#1** amongst our competitors **Functional Overview** This is a position within Global Middle Office (GMO) team supporting the Rates, Proprietary and Treasury desks. In terms of product coverage, the desk trades in vanilla OTC and listed Interest Rate Derivatives as well as more...


  • Singapore The Edge Partnership Full time

    C- Posted by - Chezereen Williams- Recruiter Our client is a top-tier Global Hedge Fund and is seeking a Middle Office Associate. Some of the Key Responsibilities include: - Provide support to the trade life cycle of the Portfolio Teams across different APAC regions - Shall monitor trade flow and daily trade activities - Shall provide daily reporting...


  • Singapore BNY Full time

    Senior Associate, Middle Office **Overview** At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create...


  • Singapore BALYASNY ASSET MANAGEMENT (SINGAPORE) PTE. LTD. Full time

    **ROLE OVERVIEW** In the role of a Macro & Credit Middle Office Associate in the Singapore office, the employee will be responsible for supporting Macro & Credit Portfolio Managers and traders across a wide range of products / processes. - **Trade Capture**:Assist Macro & Credit Portfolio Managers and traders by booking trades across multiple asset classes...

  • Middle Office Support

    20 hours ago


    Singapore Reeracoen Singapore Pte Ltd Full time

    Our Client is Japanese trading Company. The role of the Middle Office Support is to perform Middle Office (MO) tasks for the Refined Metal Division (RMD). The MO is responsible for managing the operational activities of the RMD, which involves monitoring and evaluating the division's risk exposure, conducting comprehensive profit and loss calculations and...


  • Singapore BNY Full time

    At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit...


  • Singapore The Bank of New York Mellon Corporation Full time

    At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit...