Cleaning Operations Manager

1 week ago

Singapore HIFI CLEANING SERVICES PTE. LTD. Full time

**Job Responsibilities of a Cleaning Operations Manager**:

- **Operational Oversight**:Plan, organize, and oversee daily cleaning operations across multiple sites or facilities to ensure high standards of cleanliness and hygiene.
- **Team Leadership**:Recruit, train, supervise, and evaluate cleaning supervisors and staff. Develop work schedules and assign duties to ensure adequate staffing and coverage.
- **Quality Assurance**:Implement and monitor quality control procedures. Conduct regular inspections and audits to ensure cleaning standards are consistently met and take corrective action when necessary.
- **Client Relationship Management**:Serve as the main point of contact for clients. Understand client requirements, address concerns or complaints, and ensure client satisfaction with services provided.
- **Budget and Resource Management**:Prepare and manage budgets for cleaning operations. Monitor expenses, control costs, and ensure efficient use of resources, including cleaning supplies and equipment.
- **Health, Safety, and Compliance**:Ensure all cleaning activities comply with health, safety, and environmental regulations. Provide staff with appropriate training and personal protective equipment (PPE).
- **Inventory Management**:Oversee the procurement, storage, and distribution of cleaning supplies and equipment. Monitor inventory levels and maintain accurate records.
- **Reporting and Documentation**:Prepare regular reports on operational performance, incidents, staff attendance, and client feedback. Maintain documentation for audits and compliance purposes.
- **Continuous Improvement**:Identify opportunities to improve cleaning processes, introduce new technologies or methods, and enhance service quality and efficiency.
- **Problem Solving**:Address and resolve operational challenges, staff conflicts, or client issues promptly and professionally.
- **Contract Management**:Oversee the fulfillment of service contracts, assist in contract negotiations, renewals, and ensure contractual obligations are met.

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