Air Freight Manager

6 days ago


Singapore H & FRIENDS GTL (SINGAPORE) PTE. LTD. Full time

**Responsibilities**:

- Accountable for ensuring that performance meets overall business needs, including strategy, cost savings and people management
- Ad-hoc duties as assigned
- Carrying out ALL Air Freight forwarding related tasks
- CCN & CMD submissions
- Coordinates all operations (Export, Import and Customs activities) and adhere to regulations and internal procedures
- Develops a high performance service culture within the Export and Import Departments
- Drives continuous improvement in process flows for Air Import with the Warehouse and Dispatch works
- Ensures all Operations teams meet customer requirements and takes corrective measures from requirements
- Ensures realization of budgetary performance by setting and monitoring clear objectives
- Ensures performance meets all business needs at a Global and Regional level
- Handling all Customer’s complaint or issue, if any
- Leads all related vendors to ensure the highest level of service is achieved assists and answers all customer inquiries and any other related customer service functions
- Monitors quality and adherence to standards and is responsible for constant improvement
- Provides guidelines to Export and Import to ensure transactional operations are consistent with the local business environment

Requirements/ Qualifications:

- Able to start work immediate or on short notice
- Business level English (in speaking, writing & reading)
- Excellent knowledge of international trade and freight forwarding
- Have multi-year working experience with an international freight forwarding service provider
- Minimum 6 years industry experience (especially Air & Sea Freight)
- Or Min 3-4 years of related work experience in freight forwarding/logistics industry
- Familiar with import/export permit declaration and cargo clearance procedures
- Presentable with good interpersonal and communication skills
- This role must be self-motivated with a positive attitude and strong drive to exceed their targets
- Working knowledge of All operating platforms
- You have solid understanding of operations across multiple modes
- You have excellent communication skills and have the necessary skills for driving alignment and collaboration



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