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Senior Associate, Quality Management

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**About Us**:
**NTUC Health Co-operative Limited (NTUC Health)** is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than five decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home and home personal care providers in Singapore. We also offer other services for seniors such as active ageing centres, community support for vulnerable seniors, and a sheltered senior group home. In addition, we run a chain of dental clinics, and a family medicine clinic

NTUC Health Co-operative Limited (NTUC Health) is an social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. We want to make a difference in our community by continuously exploring and expanding our services. We are recruiting dynamic and capable individuals for our Active Ageing Centres.

This role will conduct compliance checks to review and analyze the operation processes to ensure that the implemented controls and their outputs meet the requirements. You will work diligently to improve internal and external processes, practices, and products to provide staff with the best value possible.

Additionally, the Senior Associate is expected to visit the different AACs under NTUC Health for the adoption of the standards and compliance review.
- Design methodology for the review of compliance to AAC Operations Standard
- Develop roll-out implementation plans and materials
- Conduct compliance checks through interviews, observations and reviews of documentation, to ensure quality management measures are in place, effective and sustainable
- Work with Centres’-In-Charge to understand ground issues and concerns, identify areas of improvements and develop improvement plans
- Compile, analyze data and findings and provide recommendations
- Organize and conduct quality-related internal audits and coordinate external audits on AACs
- Establish operational procedures to improve consistency and efficiency in day to day processes
- Raise awareness on quality through various channels such as but not limited to organizing Quality Day events, issuance of quality newsletters or staff training
- May require to perform additional duties as requested

**Qualifications**:

- Degree / Diploma in a relevant discipline
- Have a background in quality management and / or service excellence programmes.
- Keen interest in quality management in eldercare sector
- Good written and verbal communication
- Detail-oriented, strong analytical and organizational skills
- Good interpersonal skills
- Positive attitude and willingness to learn

**Other Information**:
Additional & Advantageous Skills:

- Proficient in Google Workspace
- Has an interest/passion for working with seniors, partners and new people groups