Intern - IT Quality Assurance

4 days ago

Hougang, Singapore WSA APAC Full time

Driven by the passion to improve the quality of people’s lives, WS Audiology continues to grow as the market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation to reach more people, more effectively.

As an IT Quality & Documentation Intern, you will support the creation, management, and digitization of IT policies, SOPs, and work instructions, while assisting in training new joiners and maintaining the LMS. You will liaise with IT teams and analysts to ensure compliance and quality in documentation and reporting processes. This role offers valuable exposure to IT quality management, process improvement, and documentation practices within a regulated environment.

**What you will do**:

- Process new and revised IT policies, Standard Operating Procedures (SOPs), and Work Instructions from inception to release
- Produce periodic IT Quality newsletters to communicate key updates, activities, and accomplishments
- Manage documentation in the Learning Management System (LMS), ensuring timely updates and training delivery to the right audience
- Support good documentation practices by training new joiners, digitizing legacy paper documents, and coordinating with vendors for secure storage
- Assist analysts with non-product computer systems and IT General Controls reporting activities.

***:
**What you bring**:

- Currently pursuing a degree in Computer Science, Information Systems, Life Sciences, or a related field
- Strong analytical and problem-solving skills with proficiency in MS Office (Word, PowerPoint, Excel — including VLOOKUP and pivot tables)
- Ability to handle issues from beginning to closure
- Knowledge of Computer Software Validation (CSV), Change Release Management, or regulated software environments is a plus
- Familiarity with software development methodologies, client-server architecture, AI, or cloud-based software is a plus.

***:
**Who we are**:
At WS Audiology, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds wonderful? We can't wait to hear from you.
- WS Audiology is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self._

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