Tiktok Shop

**Responsibilities**:
About the Team E-commerce's Governance and Experience (GNE) is a global team striving to achieve full satisfaction from customers, promoting a sustainable and risk-free sales environment, and providing the perfect purchase experience. The Moderation Team is part of the GNE organization. Our mission is to deliver trustworthy and excellent service experiences for every user of TikTok Shop. Responsibilities - Develop and implement Moderation Standard Operating Procedures (SOP) programs with focus on the Creator & Content domain within the US Market. - Lead in country moderation SOP design and deliver timely and clear updates to internal teams to enable front line operations and to deliver high quality moderation results. - Manage day-to-day policy development workflows, related guidelines, updates and be the single point of contact and liaison to the overall governance and policy team and other cross functional stakeholders. - Conduct analysis and draft existing and new moderation guidelines for sellers, products and contents with a focus on safety issues such as fraud, counterfeit products and regulated products. - Gather insights and identify key business requirements for cross-functional teams and business partners. - Analyze, evaluate, and overcome program risks, and produce program reports for stakeholders. - Work with other program managers to identify risks and opportunities across multiple projects within the department. - Work closely with quality and solutions teams to identify struggling areas that should be addressed through learning solutions. - Lead in country training workflows and deliver timely and clear updates to internal teams and business partners to deliver high quality results. - Conduct training sessions based on cross-functions' moderation knowledge necessities. - Work collaboratively with internal stakeholders to identify training needs, problems and suggest solutions by developing training materials.

**Qualifications**:
Minimum Qualifications - Bachelor's Degree in business administration, project management or policy related fields. - 1+ years of working experience in project/program management. - Track record in crafting and operationalising moderation guidelines in the tech industry. - Familiar with e-commerce compliance requirements and internet governance management, with a certain level of business sensitivity and risk awareness. Preferred Qualifications - Master's degree in business administration or policy related fields. - Experience in E-Commerce or marketplace platforms. - Able to effectively engage with leadership, facilitate discussions about complex topics, influence, and reach agreements. - Self-motivated with a track record in stakeholder management, problem-solving skills and able to thrive in an ambiguous working environment.

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.