Technical Project Manager

1 week ago

Kallang, Singapore Opensource Pte Ltd. Full time

**Key Accountabilities**

The Manager will:

- Lead the support and enhancement of DMS solutions for customers.
- Build domain expertise in DMS and the customer’s business operations.
- Manage both internal and vendor resources to meet service levels and customer expectations.

**Responsibilities**
- Lead planning and execution of DMS-related projects, ensuring alignment with business objectives and IT strategies.
- Participate in RFI/RFP activities and contribute to project scoping during presales (effort sizing, project management write-ups).
- Manage multiple projects, ensuring scope, timelines, resources, and outcomes meet milestones and budgets.
- Oversee vendors, contractors, and internal teams to deliver project objectives on time.
- Gather business requirements and define project scope, timelines, and deliverables with stakeholders.
- Manage vendors and support teams to resolve operational issues and implement change requests (CRs).
- Attend monthly Workgroup and PSC meetings; prepare and submit timely SLA reports and meeting minutes.
- Ensure timely project sign-offs and maintain accurate project financials.
- Maintain regular updates to the Project Repository.
- Proactively monitor and escalate project risks/issues for early resolution.
- Ensure compliance with company governance and project management guidelines.

**Key Performance Indicators (KPIs)**
- (To be defined based on internal company standards and customer agreements — suggested examples):_
- Timely issue resolution (as per SLA)
- On-time project delivery
- Budget adherence
- Customer satisfaction scores
- Accuracy and timeliness of reporting and documentation
- Team performance and vendor management effectiveness

**Desired Experience, Knowledge & Attributes**
- Bachelor’s degree in Computer Science, Information Systems, or a related field.
- 5 to 8 years of experience in managing support teams, customer engagements, and projects.
- Strong communication, leadership, stakeholder management, and organizational skills.
- PMP or CITPM certification (5+ years of project management experience).
- Ability to obtain security clearance for Government projects.
- Ability to work under pressure and manage multiple priorities.

**Job Type**: Contract
Contract length: 12 months

Pay: $5,000.00 - $9,000.00 per month

Schedule:

- On call

Work Location: In person

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