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Store Supervisor
3 weeks ago
**Position Overview**
We are seeking a motivated and experienced Massage Store Supervisor to oversee the daily operations of our massage therapy store. This role requires a dynamic individual with strong leadership skills, a commitment to customer service excellence, and the ability to manage both staff and administrative duties efficiently. The supervisor will ensure a smooth workflow, maintain high service standards, and create a welcoming environment for clients and staff alike.
**Key Responsibilities**
- **Staff Supervision and Management **Lead, motivate, and supervise a team of massage therapists, receptionists, and support staff.
Schedule and delegate tasks to ensure optimal staff performance and coverage.
Conduct training sessions, performance reviews, and disciplinary actions as needed.
- **Customer Service Excellence **Greet and assist clients, ensuring their needs are met with the highest level of professionalism.
Handle client inquiries, complaints, and feedback, resolving issues promptly.
Ensure that all client experiences are consistent with the store’s standards.
- **Operations and Administration **Manage daily operations, including appointment scheduling and inventory control.
Monitor and maintain cleanliness, organization, and safety of the facility.
Oversee compliance with company policies, industry regulations, and hygiene standards.
Generate reports on sales, staff performance, and client satisfaction metrics.
- **Sales and Marketing Support **Promote services and special offers to increase customer retention and attract new clients.
Monitor sales targets and assist in meeting revenue goals.
Collaborate with the marketing team to implement local advertising and promotional campaigns.
