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Housekeeping Supervisor

3 weeks ago

Singapore KATONG HOLDINGS PTE. LTD. Full time

At Hotel Indigo Katong our team members are full of neighbourhood knowledge; they know where to find the hidden gems worth exploring. That’s where you come in. When you’re part of the Hotel Indigo brand you’re more than just a job title.

We look for people who are energetic, approachable, and cultured with a sense of fun; always curious to discover more and share thoughtful suggestions with our guests.

Join us as a **Housekeeping Supervisor (Public Area)**:

- You’ll have ambition, talent, and obviously, some key skills. Because, for this vital role, we’re looking for someone who can

**Financial returns**:

- Works with Superior / Assistant Housekeeping Manager in the preparation and management of the Department’s budget.

**People**:

- Supervise the implementation of housekeeping standards and procedures.
- Prepare and distribute public areas’ special projects to assigned staff and review priorities
- Schedule daily, weekly, monthly, and quarterly deep clean program
- Recommended changes to these standards and training needs on an ongoing basis
- Solve employee grievances
- Ensure consistency within the department
- Works with Superior and Human Resources on manpower planning and management needs
- Open and close the shift and ensure effective shift hand over
- Management of all incoming and outgoing calls

**Guest experience**:

- Maintain a current and thorough knowledge of all housekeeping systems
- Perform Routine inspections of all public areas’ cleanliness
- Liaise with Front Office for guest and hotel requirements
- Liaise and follow-up with Engineering on public area defects
- Co-ordinate special projects (example window and carpet cleaning)
- Anticipate guests’ needs and deliver True Responsiveness
- Management of lost property for the hotel
- Ensure you have complete knowledge of layouts and facilities

**Responsible business**:

- Maintain daily cleaning checklist report filing
- Manage and maintain cleaning equipments
- Participate in weekly public areas walk with HOD to identify areas of improvement.
- Conducts shift briefings to ensure hotel activities and operational requirements are known.

**QUALIFICATIONS AND REQUIREMENTS**:
High School or Diploma in Hotel Administration, Hotel Management or equivalent and 2 years’ housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training.

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. Able to speak, read and write English. Proficient in the use of Microsoft Office. Possesses organizational and training abilities.

In return for your hard work, you can look forward to a highly competitive salary and benefits package, including:

- Duty Meals
- Birthday Off
- Medical Benefits
- Dental Benefits
- Insurance Coverage
- 25-50% F&B Discount at restaurants within IHG Singapore Hotels
- Special Employee Rate at all IHG Hotels worldwide
- Room to Grow Opportunities