Copilot Solution Engineer

Are you inspired to help customers empower their employees, maximize the employee experience, and do great work using the devices and apps they love, now enhanced with the transformative power of AI? We are seeking individuals to guide customers through significant changes as we embrace generative AI through Copilot, Copilot+ PCs, and Windows in the Cloud. Microsoft is leading this evolution, enabling organizations to reimagine their business for success in this new era. With AI integration, physical Windows devices, as well as Cloud PCs offer unprecedented flexibility and efficiency, allowing for a seamless transition between on-premise and remote work environments. Join us in helping organizations leverage AI to optimize workflows, foster innovation, and secure their operations, all while providing a familiar and powerful Windows experience across any device.

**Responsibilities**:
**Join Our AI Business Solutions Team as a Copilot Solution Engineer**

As a Copilot Solution Engineer, you will play a pivotal role in guiding customers through transformative change by leveraging the full potential of Microsoft Copilot, Copilot Chat, and broader M365 ecosystem. Your primary responsibility is to lead customers in making informed technical decisions, ensuring successful adoption and optimisation of Copilot for Microsoft 365, Copilot Studio, Agents, Agentic AI, and the Modern Workplace.

As a Copilot Solution Engineer, you will lead AI transformation engagements, such as demonstrations and pilot programs, to help win technical decisions and drive customer commitment to Copilot and Agents. You will support the AI Workforce SSP hunting effort by engaging with customer contacts, qualifying leads, and identifying partner co-sell opportunities.

Working collaboratively within a virtual team of technical, partner, and consulting resources, you will proactively engage with customers to understand their unique business challenges and demonstrate how Copilot and Microsoft 365 solutions can empower their employees, optimise workflows, and drive innovation. You will own technical discussions, lead architectural design and proof of concept sessions, and provide strategic input to shape customer solutions—ensuring seamless integration of Copilot, Teams Calling, Meetings, Teams Premium, and Frontline Worker enablement.

As a Copilot Solution Engineer, you will lead technical engagements by organising demonstrations, workshops, and proof-of-concept sessions to showcase the capabilities of Copilot and Microsoft Teams. You will guide customers through technical decision-making, addressing challenges, and designing solutions that maximise the impact of Copilot and Microsoft 365. Collaboration is key, as you will work closely with sales, partners, and engineering teams to identify new opportunities, provide feedback, and drive product enhancements based on customer needs and insights from the competitive landscape. Your commitment to professional growth will be demonstrated by continuously developing your technical expertise, staying current with the latest advancements in Copilot, Teams, Viva, and other AI-powered solutions. Additionally, you will leverage the partner ecosystem and internal resources to deliver comprehensive solutions, ensuring customer success and satisfaction throughout their digital transformation journey.

By joining our team, you will be at the forefront of AI-driven business transformation, helping organisations embrace the future of work with secure, flexible, and innovative solutions across both cloud and physical environments.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
- ** Scale Copilot and Teams Customer Engagements**: You will reach out to customers proactively and independently using knowledge of customer context; expertise in Copilot for Microsoft 365, Microsoft Teams Calling, Meetings, Teams Premium, and devices; depth knowledge in Frontline Worker enablement and Viva solutions; along with other technical and industry knowledge. Leading technical discussions with customers and establishing rules of engagement (e.g., role boundaries, handoff strategies) for extended teams including partners and CSU, leveraging knowledge of processes (e.g., Managed Service Provider [MSP], Managed Certified Professional [MCP]), tools, and programs (e.g., FastTrack, customer investment funding [ECIFs]) and leveraging foundational knowledge of resources (e.g., roles, Microsoft Technology Center, demo sites, virtual sites).
- ** Build Strategy for Copilot and Teams**: You will provide strategic, technical, and partner input based on Microsoft capability at the account level, leveraging kno