Customer Service Officer

2 weeks ago


Singapore RMA CONTRACTS PTE. LTD. Full time

**The Workplace Experience team supports the frontline operations and communications outreach across the three primary locations **_. _**The proposed manpower will be required to operate on-site services and the scope of work, but not limited to, is as follows**:

- Provide on-site support various teams within organization
- Provide on-site frontline concierge service
- Provide on-site support for room and AV/IT systems management
- Support with provision of office supplies and employee indents through vending and parcel locker machines at the three primary locations when needed.
- Provide administrative and operational support for the daily topping up and up-keeping of pantries located at various floors across three primary locations.
- Manage the daily operations of the gym, including timely follow-ups on any maintenance works required to the infrastructure.
- Provide administrative support and content to drive the monthly promotion
- Provide administrative and operational support to plan, organise and conduct up to two monthly complimentary employee-related initiatives to improve employee productivity across the three buildings, such as sourcing and deployment of food trucks.
- Provide on-site wayfinding/assistance (e.g. lost-and-found) for public visitors at the Public Concierge, the proposed manpower will escalate the service requests/status enquiries/feedback to the middle office via the Employee Relationship Management System (ERMS) for case resolution
- Provide logistics and AV support for events organised within the three primary locations when needed.

**Requirements**:

- Diploma in Business Management or relevant discipline
- Strong service excellence mind-set

**Other Information**:

- Location: Bukit Gombak, Hillview & Depot Road (Deployed to 1 location)
- Salary: $2,200 - $2,700
- Performance Bonus
- 14 Days Annual Leave



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