Senior Server Engineer

7 days ago

Yishun, Singapore Rapsys Technologies Full time

**Responsibilities**:

- Incident Management:

- Respond to escalated incidents from L1 support, providing timely and effective resolution.
- Diagnose and troubleshoot complex technical problems across various technologies.
- Perform root cause analysis to prevent recurring incidents.
- Document incident resolution steps and maintain knowledge base articles.

**Problem Management**:

- Investigate and resolve underlying problems affecting IT services.
- Proactively identify potential issues and implement preventative measures.
- Collaborate with other teams to address complex problems.

**Change Management**:

- Implement approved changes to IT systems, following established procedures.
- Ensure changes are implemented with mínimal disruption to services.
- Validate successful implementation and document changes.

**System Monitoring & Maintenance**:

- Monitor the health and performance of IT systems.
- Perform routine maintenance tasks to ensure system stability and security.
- Identify and address performance bottlenecks.

**Technical Expertise**:

- Maintain in-depth knowledge of BMC Control-M, AWS cloud services, Windows and VMS operating systems, and security technologies.
- Stay current with industry best practices and emerging technologies.
- Provide technical guidance and mentorship to L1 support engineers.

**Qualifications**:

- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 3-5 years of experience in IT support, with a focus on AWS, Windows, VMS, and security. BMC Control-M experience will be an added advantage.
- Strong understanding of ITIL framework and service management principles.
- Excellent analytical, problem-solving, and troubleshooting skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Relevant certifications (e.g., AWS certification) is a plus.

**Key Skills**:

- BMC Control-M administration and troubleshooting
- AWS cloud services management and support
- Windows and VMS operating system administration
- Security best practices and implementation
- Incident and problem management
- Change management
- System monitoring and maintenance
- Communication and collaboration

Pay: $6,000.00 - $8,500.00 per month

Work Location: In person

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