System Support Analyst
7 days ago
**Key Responsibilities**:
- Provide day-to-day maintenance, operation, and production support for assigned systems, ensuring system availability and performance.
- Collaborate with customers, development teams, and internal stakeholders to gather, confirm, and document business requirements for system enhancements.
- Support the entire development lifecycle, including:
- Requirement analysis and clarification
- Development collaboration
- System Integration Testing (SIT)
- User Acceptance Testing (UAT) preparation and support
- Implementation and post-go-live support
- Technical and user documentation
- Proactively track and manage operational and enhancement tasks, ensuring timely delivery and issue resolution.
- Conduct root cause analysis and provide effective solutions for system-related issues.
**Requirements**:
- Prior experience as a Business Analyst (BA) or in a similar customer-facing systems support role.
- Strong analytical and problem-solving skills, with the ability to understand complex systems.
- Excellent communication and interpersonal skills to effectively engage users, developers, and stakeholders.
- Proficiency in MySQL - capable of writing queries, analysing data, and supporting issue investigation.
- A collaborative team player who can also work independently when needed.
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