Material Account Manager

7 days ago

Singapore ATR EASTERN SUPPORT PTE LTD Full time

The job holder will report directly to the Head of Customer Material Support within ATR Eastern Support organization.

In order to better serve its customers, ATR has setup a New Back Office with the ambition to offer 24/7 material support while freeing up time so that Material Account Manager (MAM) can become closer to the operators. The ambition is for the MAMs to become the voice of the customer within ATR for all material support related issues.

**ACTIVITIES**
- Engage with customers through visits & calls
- Understand the operators’ material problematics & expectations
- Have a constant view on their priorities / needs with regards to the backlog
- Discuss the material performance, share benchmark & agree on action plan to boost performance
- Collaborate with the operators on material planning (maintenance schedule [checks, main elements ], network organization vs line maintenance [stock strategy ].)
- Be the customers’ material advocate within ATR teams
- Commercial to provide a landscape of ATR position vs the competition + help them articulate winning propositions (solutions, pricing )
- Supply chain to provide an accurate view of the priorities & help them better anticipate the needs
- Customer facing function (CSD / sales) to inform them on potential material issues or dissatisfaction
- Be an active enabler of the customer material topics
- AOG: take the lead with all the concerned stakeholders when complex AOG (no stock vs alternative solutions )
- Step up whenever the NBO is not capable to sorting the customer’s issue (complex queries)
- More generally, be the focal point to facilitate the communication internally to ensure smooth operations (technical, commercial, supply, repairs )

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