Facilities Management Country Senior Manager

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At **Citi**, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

**Shape your Career with Citi**

Citi’s **Enterprise Services and Public Affairs (ESPA)** aims to enhance how our stakeholders perceive and experience Citi. We manage our reputation by engaging with our stakeholders and delivering great spaces and services to colleagues and clients.

We’re currently looking for a high caliber professional to join our team as **Vice President, Facilities Management Country Senior Manager - Hybrid** (Internal Job Title: Facilities Management Country Senior Manager - C13) based in Changi Business Park, Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

- We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
- We empower our employees to manage their financial well-being and help them plan for the future.
- We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

**Asia North & South (N&S) Change Management - C13**

Real Estate Services (RES) provides real estate support services to all Citigroup businesses ensuring that our solutions are cost-effective, safe, productive and valued by our customers and employees.

We are a people-oriented organization that appreciates and promotes personal and professional aspirations. Our corporate culture is empathic: we acknowledge life-work balance throughout your career path.

This role will take responsibility for overseeing the implementation of the Change Management workstream on all real estate projects in the Asia N&S geography. Ensuring that the new Citi Workplace Change Management guidelines and toolkit is utilised to facilitate consistency in delivery of change management across Citi and ensuring that it is implemented successfully.

Change management includes, but is not limited to, developing and overseeing plans for project and change initiatives, collaborating with the stakeholders to gather and analyse operational information as well as leading the risk management in the change program.

The change manager will be responsible for supporting the region head on developing a change strategy to manage the change, implementing that strategy on behalf of an organization to increase change adoption.

**In this role, you’re expected to**:

- Become a Subject Matter Expert (SME) on Citi’s 5-phase Workplace Change Management Guidelines and toolkit
- Provide Change Management support, training, guidance, and assurance to deliver change in a way that minimizes disruption to the business
- Work closely with and manage Vendor partners to lead the business change journey - including planning, managing, and implementing change delivered by projects / programs / portfolio
- Work closely with various stakeholders to develop business requirements and deliver solutions to support the program
- Supervise the use of data management, reporting and records keeping on all Workplace Change Management workstreams on upcoming and active projects in your geography
- Recognize, report, and escalate project risks to senior management; oversee remediation of risks raised
- Excellent communication skills (written & verbal)
- Excellent project management and organizational skills
- Outstanding relationship building and relationship management skills
- Experience of facilitating groups, balancing conflicting opinions, resolving disputes and building consensus as necessary
- Experience of listening and understanding to the needs and experiences of customers and using these to develop solutions or interventions to improve performance and achieve organizational outcomes
- Excellent analytical and problem-solving skills
- Formal change management qualification from a relevant organization, such as Prosci or equivalent, desirable but not essential

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

This job description provides a high-level review of the types of work performed. Other job-rela