Manager, Marketing Operations

**Overview**
**How You'll Make an Impact**:
As a Campaign Operations Manager at Epsilon, you'll be at the forefront of orchestrating transformative digital marketing initiatives. Your role will be pivotal in crafting tailored campaign management and marketing automation strategies that drive client success. By leveraging your expertise in digital technologies and your dedication to client satisfaction, you will steer complex, high-stakes projects to fruition, making a substantial contribution to both client outcomes and our company's growth in this ever-evolving industry.

**What You'll Achieve**:

- Spearhead the planning, execution, and completion of campaign operations and marketing automation projects, ensuring alignment with client objectives and timelines.
- Develop and refine project work plans, adjusting to meet dynamic client needs and project specifications.
- Oversee the daily operational aspects of ongoing projects, including scope management and resource allocation.
- Review project deliverables from your team to ensure high-quality output before client handover.
- Maintain comprehensive and up-to-date project documentation, stored and organized effectively.
- Build and nurture robust client relationships, acting as the key liaison and advocate for their campaign objectives.
- Champion current projects while identifying opportunities for future business engagements with clients.
- Stay adept with emerging marketing technologies, ensuring clients remain at the forefront of innovation.
- Collaborate with cross-functional technical teams to troubleshoot and resolve project impediments efficiently.

**Who You Are**
- **What you'll bring with you**:

- Bachelor's Degree in Marketing, Business, or related field, or equivalent professional experience.
- 5+ years of experience in managing digital marketing projects, specifically within campaign management and automation.
- Proven ability to manage multiple, complex projects within an enterprise software context.
- Extensive experience collaborating with external clients on intricate project implementations.
- Proficiency with campaign solutions such as Adobe Campaign, Salesforce Marketing Cloud, Unica, Marketo, or similar platforms.
- Familiarity with project and workflow management tools (e.g., MS Project, Jira, Workfront, Monday, Asana, etc.).
- Strong problem-solving aptitude and conflict resolution capabilities.
- Excellent verbal and written communication skills.
- Ability to navigate and lead change management processes with finesse.
- Demonstrated leadership skills with a motivating and inspiring approach.
- **Why you might stand out from other talent**:

- Account management experience in a marketing context.
- PMP certification or equivalent project management accreditation.
- Background or experience in Consulting/Agency/IT Services focusing on Digital Marketing initiatives.

**Additional Information**
Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we've provided marketers from the world's leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon's comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.
- **Act with integrity.** We are transparent and have the courage to do the right thing.
- **Work together to win together.** We believe collaboration is the catalyst that unlocks our full potential.
- **Innovate with purpose.** We shape the market with big ideas that drive big outcomes.
- **Respect all voices.** We embrace differences and foster a culture of connection and belonging.
- **Empower with accountability.** We trust each other to own and deliver on common goals.

**Because you Matter**
- **Time to Recharge**: 20 paid holidays, flexible work arrangements
- **Family Well-Being**: Childcare and family care leave, Comprehensive employee and dependents medical coverage
- **Extra Perks**: Hybrid work arrangements, professional development, employee recognition, employee assistance programmes (health coaching and counselling)

**Epsilon is an Equal Opportunity Employer.**
As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age,