Team Leader

**Job Title: FOH Team Member**

**Multiple Open Position**:

- Service Team Leader**

**Location**: CDB Singapore

**Working Hours**: 5 days a week, evening shift ( Outlet Operates evening shift only)

**Transportation**: After-hours transportation provided

**Annual Leave (AL) and Benefits**: Discussed during the interview

**About Us**:
Oceanix, a pioneer in luxury dining concepts, is thrilled to unveil its groundbreaking F&B project Big Wine Freaks, the first of its kind in Singapore. We are in search of dynamic and experienced FOH team Members to join our project and contribute to the success of our unique luxury dining experiences. If you possess excellent people skills, attention to details, a passion for hospitality, wine industry and a desire to be part of an innovative project, we invite you to be a key player in our exciting journey.

**Responsibilities**:

- Customer Service: Provide excellent customer service by greeting guests, taking orders accurately, and ensuring their needs are met throughout their dining experience.
- Table Maintenance: Set up tables, including arranging table settings and ensuring cleanliness and organization. Clear tables promptly after guests finish dining.
- Order Coordination: Communicate effectively with kitchen staff to ensure orders are prepared correctly and delivered to tables in a timely manner.
- Menu Knowledge: Have a thorough understanding of the menu, including ingredients and preparation methods, to answer guest questions and make recommendations.
- Upselling: Suggest additional items, specials and wines to enhance the guest experience and increase revenue.
- Payment Processing: Handle cash, credit card transactions, and any other forms of payment accurately and efficiently.
- Team Collaboration: Work closely with other front-of-house staff, including hosts/hostesses and bartenders, to provide seamless service.
- Cleanliness and Maintenance: Assist in maintaining cleanliness of the dining area.
- Problem Resolution: Address guest concerns or complaints promptly and professionally, seeking assistance from management when necessary.
- Compliance: Adhere to all restaurant policies and procedures, including safety and hygiene standards, and comply with all relevant regulations.

**Qualifications**:

- Ability to interact positively with guests, anticipate their needs, and provide exceptional service.
- Clear and effective communication is essential for taking orders accurately and collaborating with team members.
- Willingness to work collaboratively with colleagues to ensure smooth service and guest satisfaction.
- Ability to work in a fast-paced environment and adjust to changing priorities or guest demands.
- Attention to Detail, Accuracy in order-taking, payment processing, and table maintenance.
- Prior experience in customer service
- Food Safety Knowledge, Basic understanding of food safety and hygiene practices.
- Positive Attitude:, aintain a warm and welcoming demeanor when interacting with guests, fostering a friendly atmosphere. Cultivate a positive work environment by collaborating harmoniously with team members and promoting a supportive atmosphere.
- **Benefits**:

- Opportunity to be part of a dynamic and creative hospitality team.
- Transportation provided for after-hours shifts.
- Annual Leave (AL) and benefits discussed during the interview.

If you're ready to elevate your career in hospitality and be part of the first-of-its-kind luxury dining experience in Singapore, we'd love to hear from you. Join Oceanix and help us create extraordinary dining and service experiences.

Oceanix is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pay: $2,800.00 - $3,500.00 per month

**Benefits**:

- Employee discount
- Food provided
- Health insurance
- Parental leave
- Professional development

Schedule:

- Day shift
- Holidays
- Late shift
- Monday to Friday
- Night shift
- Shift system
- Weekend availability

Supplemental pay types:

- 13th month salary
- Overtime pay
- Performance bonus
- Tips
- Yearly bonus

**Experience**:

- FOH: 1 year (preferred)

Work Location: In person