Assistant Technical Service Manager

1 week ago

Singapore STYL SOLUTIONS PTE. LTD. Full time

**About STYL Solutions:
Our vision is to use Fintech and IoT to create smart and efficient cities that enhance Quality of Life through convenience and healthier living.

We are looking for an organized & detail-oriented Assistant Service Manager to manage our service department which handles customer service interactions, reports, deployment/installation and repairs.

Reporting to the Service Manager, your responsibilities include providing the highest level of customer service to develop lasting customer relationships and managing the progress of current projects & team members, ensuring timely response to customers' issues and complaints. You shall be self-driven to maintain a strong working knowledge of all industry standards and practices as well as the company's products and services.

To be successful as our Assistant Service Manager, you should display a strong sales-minded attitude as well as excellent leadership skills. You should also have the ability to develop and maintain strong, positive relationships with customers, end users and third-party vendors.

**_Responsibilities:

- **

Your responsibilities will include, but are not limited to:

- Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met.
- Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
- Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.
- Setting up and maintaining a service desk and evaluating its efficiency.
- Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service.
- Monitoring department issues and client complaints to create methods to lessen recurring issues.
- Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.
- Training of new employees in company procedures.
- Maintain strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes.

**Qualifications:
- Min. Diploma in Engineering preferably in Electronics/Electrical with at least 5 years related technical service work
- Proven work experience in technical service or relevant role involving project coordination/ management tasks
- Excellent leadership, communication and customer service skills
- Strong creative thinking and problem-solving skills
- Computer literacy (MS Office and databases) and good organizational skills
- Organized, efficient, and results-driven
- Works well under pressure and manages stressful situations with ease

  • Assistant Manager, Technical Services

    3 days ago

    Singapore ANGLO-EASTERN SHIPMANAGEMENT (SINGAPORE) PTE LTD Full time

    **Roles and Responsibilities** - The Assistant Manager, Technical Services reports to the Managing Director and assists the technical team in areas concerning structural issues, new ship building projects, installation of new equipment on board, conversion projects and assessing damage structural and stability issues. - Assistant Manager, Technical Services...

  • Technical Officer

    4 days ago

    Singapore Institute of Technical Education Full time

    Overview Join to apply for the Technical Officer - School of Engineering (ITE College West) role at Institute of Technical Education . What the role is As a support staff, your role is to support policies and schemes in specific functional areas. What you will be working on You will be responsible for assisting the Lecturers in the conduct of practical...

  • Service Technical Assistant

    3 days ago

    Singapore Talent Trader Group Full time

    Responsibilities: Assist in the coordination of service activities for power, energy, and ACMV systems. Provide technical support to service technicians and engineers. Prepare and update service reports, documentation, and records. Assist in fault diagnosis and troubleshooting of power, energy, and ACMV systems. Coordinate with clients, suppliers, and...

  • Technical Officer

    2 weeks ago

    Singapore ITE Institute of Technical Education Full time

    **[What the role is]** The Technical Officer is responsible for providing administrative and technical assistance and support to staff in the School of Business and Services. **[What you will be working on]** - Provide first-line technical support to staff - Maintain and troubleshoot facilities, hardware, and software - Manage classroom and laboratory...

  • Service Technical Assistant

    5 days ago

    Singapore Talent Trader Group Full time $40,000 - $60,000 per year

    Responsibilities:Assist in the coordination of service activities for power, energy, and ACMV systems. Provide technical support to service technicians and engineers. Prepare and update service reports, documentation, and records. Assist in fault diagnosis and troubleshooting of power, energy, and ACMV systems. Coordinate with clients, suppliers, and...

  • Social Services Professional

    7 days ago

    Singapore beBeeCase Manager Full time

    Job DescriptionWe are seeking a dedicated and compassionate professional to join our team as a Social Worker. This role is perfect for individuals who are passionate about making a positive impact in the lives of others.About the RoleDeliver case management and counselling services to clients, providing them with support and guidance during challenging...

  • Technical Services Manager

    6 days ago

    Singapore beBeeService Full time

    Senior Team Lead, Technical Services We are seeking a seasoned Senior Team Lead, Technical Services to join our team. This role is responsible for ensuring the provision of a service to clients ensuring that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and...

  • Assistant Technical Manager

    1 week ago

    Singapore MANFIELD EMPLOYMENT SERVICES PTE LTD Full time

    Assistant Technical Manager Our client provides logistics services for different industries. They are currently seeking for Assistant Technical Manager to manage day to day technical and logistics facility functions. The role of the Assistant Technical Manager includes: - Responsible for the smooth running of resources/equipment to optimize efficiency of...

  • Technical Engineer/Assistant Technical Manager

    2 weeks ago

    Singapore MEIKO CLEAN SOLUTIONS (SINGAPORE) PTE. LTD. Full time

    Roles & ResponsibilitiesJob Summary:We are looking for a hands-on and service-oriented Senior Technical Engineer / Assistant Technical Manager to support our technical operations in the food service equipment industry. The ideal candidate will have solid experience with commercial kitchen equipment and be capable of providing technical support, coordinating...

  • Technical Officer

    1 day ago

    Singapore Institute of Technical Education Full time

    Overview Technical Officer - School of Engineering (Electrical Dept) (ITE College West)at Institute of Technical Education Join to apply for the Technical Officer - School of Engineering (Electrical Dept) (ITE College West)role. The TO will support policies and schemes ensuring the smooth operation of workshops, labs, and specialised equipment, and will...