Application Support Analyst

1 week ago

Singapore Bottomline Technologies Full time

**Application Support Analyst**

**Employment Type** - Full-time
**Location**:

- Singapore / Hybrid

**Who Are We?**

Bottomline Technologies are transforming business payments and processes for companies and financial institutions around the world. We are at the forefront of digital transformation, obsessed with removing complexity and uniquely equipped to address the changing needs of how businesses pay and get paid. Automating and digitising all that is possible. Every day. We empower our teams to think like owners driving customer delight, helping them grow their business and win in their markets.

**Culture and Values**

We are a team of people who are strongly committed to maintain our fantastic culture, and ensuring our values and principles are lived out daily. We share ideas, innovate together, and support each other personally and professionally to delight Working collaboratively with customers, partners, and each other, we achieve a common goal of exceeding customer expectations.

You'll love Bottomline because in everything we do we seek to delight our customers and we are passionate about building a company of which we can all be proud of, and this starts with building amazing teams filled that support and challenge you every day.

**Job Overview**
The Service Bureau team in Singapore administers and supports Bottomline Technologies' hosted
platform to ensure sustainability, efficiency and value creation for our clients.
In this business-critical role, you will work with other team members to provide service desk support
for our customers but also develop new skills to assist in the support of Bottomline solutions. With an
acute sense of priorities and strong technical skills, you will assist in the identification and resolution
of critical system issues that impact business operations.

As part of the duties, the Application Support Analyst may also have to be involved in development
solution for Business Process Management and advanced transformation.

**Responsibilities**

configurations, change management or connectivity challenge
- Investigation and analysis of technical and production issues as they arise
- Actively manage incidents to ensure compliance against measurable service within

documented tolerances and service levels based on the ITIL processes
- Develop new skills (either technical or functional) in Bottomline's solutions and products to

support the growth of the business

**Requirements**:

- Minimum 5 years IT experience in financial services technical support or development role
- Strong software design and development experience (C#,.NET, ASP.NET, BizTalk a plus)
- Good working knowledge of database technologies (SQL, Oracle)
- Good understanding of networking concepts (TCP\IP, routing, switching, VLANs, Firewalls)
- Excellent working knowledge of Windows operating system (advanced user/basic

administration level) - Linux is a plus
- A high orientation towards client service and quality
- Excellent communication skills, both written and oral
- Work under time constraints
- Bottomline are proud to be an equal opportunity employer. We are committed to treating all individuals in a fair and equal manner by creating an inclusive and open environment for all employees._

LI-DNI

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