Redhat Sso Support

1 week ago

Singapore Cognizant Full time

Key Responsibilities:

- Resolve L2 and L3 tickets related to RedHat SSO.
- Monitor capacity and performance of the RedHat SSO environment.
- Troubleshoot issues by collaborating with cross-functional teams.
- Conduct product upgrades and document technical runbooks and SOPs.
- Ensure compliance with disaster recovery requirements
- Maintain and update technical documentation.
- Coordinate with vendors for technical issue resolution.

**Requirements**:

- Proven experience in supporting RedHat SSO environments.
- Understanding of AWS Cloud
- Familiarity with ITIL framework and service management best practices.
- Excellent troubleshooting and problem-solving skills.
- Ability to work independently and as part of a team.
- Documentation skills.

LI-CTSAPAC

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