Temp Customer Service Assistant

7 days ago

West Singapore CapitaLand Full time

About Us

CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, and spans across more than 260 cities in over 40 countries.

Job Description

As a key ambassador of CapitaLand malls, you will deliver exceptional service and provide problem resolution to shoppers while supporting marketing initiatives and daily operations — creating a welcoming and engaging experience for both shoppers and tenants.

Responsibilities
- Address shoppers’ enquiries, lost and found cases, and incidents promptly and professionally
- Introduce CapitaLand’s enhanced customer service through digital solutions to shoppers e.g. eGift-With-Purchase, CapitaStar app, eCapitaVoucher and Casey live chat
- Be stationed at prominent locations around the mall to provide assistance and promote sign-ups via the CapitaStar app to shoppers proactively
- Make periodic mall announcements based on the standard guidelines
- Roving duties of the mall which include common areas and retail spaces to ensure areas are well maintained and to flag out any issues or customer feedback to respective departments, and provide assistance to tenants
- Regularly educate tenants on CapitaStar loyalty programme ecosystem, eCapitaVoucher acceptance and other marketing matters
- Promote the Excellent Service Award (EXSA) by identifying and recommending outstanding tenant staff
- Plan and conduct regular briefing and Product Knowledge sessions with tenants, maintain a participation roster, and report session insights to the Centre Management Office (CMO) team
- Support marketing functions including but not limited to documenting events, new store openings with photos and gathering shoppers' feedback where applicable
- Check and maintain the condition of marketing materials, Point-of-Sale Machines (POSMs), and display panels
- Exhibit excellent customer service skills in the course of duty
- Handle content updates for the mall’s website and digital directories
- Handling of administrative duties and any other task as assigned by immediate supervisor/management

Requirements
- GCE’O’ Levels and above
- Preferably with 1- or 2-years working experience in similar capacity
- Excellent communication and interpersonal skills (for customer and tenant interaction)
- Positive, service-oriented mindset with an ability to multitask and stay calm under pressure
- Knowledge of a second language (Mandarin, Malay, Tamil, or other regional languages) is a plus, especially to assist tourists or senior shoppers.
- Required to work on 6 days rotating shifts including weekends and Public Holidays

Benefits
- Comprehensive medical coverage
- Training and development opportunities
- Subsidised rates at Ascott serviced residences
- Strong advocate of staff volunteerism
- Wellness programmes
- Closing Statement:

At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.

  • Temp Part-time F&b Service Crew

    7 days ago

    Singapore TEMP-TEAM PTE LTD Full time

    [Temp / Part Time F&B Service Crew] Industry: F&B Work Location: Seletar Aerospace View (Nearest MRT: Punggol / Woodlands) Budget: Up to $12 / Hour **ABLE TO WORK WITH FRIENDS **FLEXIBLE WORK DAYS - CAN CHOOSE YOUR OWN WORKING DAYS. **Responsibilities**: - Welcoming patrons into the restaurant in a warm and friendly manner - Assist supervisor to ensure...

  • Temp Customer Service Representative

    7 days ago

    Singapore beBeeCustomer Full time $4,500 - $6,000

    Job Title: Temp Customer Service Assistant, SingaporeAre you looking for a temporary customer service role in a dynamic and fast-paced environment?We are seeking a highly motivated and enthusiastic individual to join our team as a Temp Customer Service Assistant.In this role, you will be responsible for providing exceptional customer service to internal and...

  • Temp Customer Service Assistant

    2 weeks ago

    Singapore CapitaLand Retail Management Pte Ltd Full time

    Temp Customer Service Assistant (4-Months) - Westgate page is loaded Temp Customer Service Assistant (4-Months) - Westgate Apply locations Singapore, West Singapore time type Full time posted on Posted 18 Days Ago job requisition id JR About Us Headquartered and listed in Singapore in 2021 , CapitaLand Investment Limited (CLI) is a leading global real...

  • Temp Customer Service Representative

    20 hours ago

    Singapore beBeeCommunication Full time $3,600 - $4,200

    Job Opportunity: Temp Call Centre AssociateWe are seeking a skilled and dedicated individual to fill the position of Temp Call Centre Associate.Key Responsibilities:Handle in-bound calls and email requests for general enquiries within service standards.Manage large volumes of inbound and outbound calls in a timely manner.Follow call center scripts when...

  • Temp Customer Service Assistant

    7 days ago

    Singapore CapitaLand Full time

    Temp Customer Service Assistant (4-Months) - Westgate page is loaded Temp Customer Service Assistant (4-Months) - Westgate Apply locations Singapore, West Singapore time type Full time posted on Posted 30+ Days Ago job requisition id JR About Us CapitaLand Group (CapitaLand) is one of Asia's largest diversified real estate groups. Headquartered in...

  • Temp Healthcare Reps

    1 week ago

    Singapore ACHIEVE TECHNOLOGY ASIA PACIFIC PTE LTD Full time

    **Temp Healthcare Reps / Customer Service Assistants x 30** - Duration: 3 months, extendable _ - Working Hours: 9am to 4.30pm _ - Location: Islandwide (Accessible via public transport) _ - Salary: up to S$ 1,500 per month (depending on working hours/location worked)Job Duties & Requirements: - Interact with the food stall owners and understand their health...

  • Temp Customer Support Professional

    1 week ago

    Singapore beBeeCustomer Full time $4,000 - $6,000

    About this roleWe are seeking a highly skilled Temp Customer Service Assistant to join our team in Singapore. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.

  • Customer Service Retail @airport

    11 hours ago

    Singapore BIZCARE PERSONNEL SERVICES Full time

    **Temp Rate: $10.50 per hour**: - **Period: 3-6 month**: - **Working hours: *5-Day week *8hr shift *Transport provided certain shift** **_*Provide good customer service to Tourists/ walk-in customers. _** **_*Those without experience can be considered. TRAINING provided! _** **_*N/O/A level/ ITE/ Diploma/ Degree with some customer service/ retail/...

  • Temp Customer Service Assistant, Singapore

    2 weeks ago

    Singapore CapitaLand Retail Malaysia Sdn Bhd Full time

    Temp Customer Service Assistant, Singapore page is loaded Temp Customer Service Assistant, Singapore Apply locations Singapore, Central Singapore time type Full time posted on Posted 30+ Days Ago job requisition id 26392 About Us CapitaLand Group (CapitaLand) is one of Asia's largest diversified real estate groups. Headquartered in Singapore,...

  • Admin Assistant

    2 weeks ago

    Singapore TEMP-TEAM PTE LTD Full time

    Location: Jalan Bukit Merah 5 Day Work Week: 8.30am to 6pm (Mon to Thu), 8.30am to 5.30pm (Fri) Temp duration: 3 months Pay rate: $10 per hour **Responsibilities**: - Assist in filing and shredding documents - Archive files and pack them into boxes for moving out to the warehouse - Update the Excel sheets **Requirements**: - Diploma and above -...