Tableau Administrator

5 days ago

Singapore Rapsys Technologies Full time

The Potential Resource must handle the below responsibilities
- Well versed with ITIL Concepts - Incident, Problem, Change and Release Management, Knowledge management.
- Perform and manage incident and event tickets, determine priority, and resolution from Level 1 escalation within defined SLA in compliance to Client’s incident management process.
- Escalate incident and event tickets to Level 3 teams within defined SLA in compliance to client’s incident management process
- Perform in-depth production incident troubleshooting, resolve any production incident and monitor the fixes to ensure correct resolution.
- Provide trend analysis and root cause analysis on recurring incidents and defects
- Perform Service Requests (e.g. data patching, extraction of data or report, answer usage queries, etc.)
- Build and update knowledge base from incident and problem tickets
- Must comply with client’s standards such as the System Development Life Cycle (SDLC), IT security policies, best practices, procedures & guidelines.
- Strong troubleshooting skills and experience to resolve critical & complex incidents
- Excellent communication skills and ability to handle communication at different levels and diverse population
- In-depth knowledge of Tableau (and any other programming/scripting language background is preferred)
- Ability to handle multiple tasks simultaneously.
- looking for Singaporeans/PRs however we may consider foreigners who are locally present in Singapore.

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