
Team Lead
2 weeks ago
Our client is an international bank with multiple lines of business, who are looking for a team lead, client services to join their team.
EA License Number: 16S8131
Recruiter Licence Number: R22105034
**Some of the key responsibilities will include**:
- Day to day management of the Premier client services team
- Act as the primary point of contact for Portfolio of Premier Clients for professional advice, enquiries, complaints, resolving of discrepancies and transaction errors.
- Serves as the escalation point for highly sensitive clients
- Leverage on metrics and client sights to understand Premier client’s needs, and continually identify opportunities for improvements in service, product solutions and optimizing channel usage etc.
**To be eligible for this role you will require**:
- 10+ years of related experience in Cash Management Client Services or Corporate Banking client facing functions
- Prior People management experience
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