An ASX100 business part that is owned by Australian universities, IDP is a pioneer in international education services. Our_**_ _**_core business lines include student placement to Australia, US, UK, Canada and New Zealand institutions, English-language testing and training._**
- We are on a mission to build the world's leading platform and connected community to guide students along their journey to achieve their lifelong learning and career aspirations._
- As a co-owner of IELTS, we deliver the English test that is trusted by more governments, universities and organisations than any other. We also operate English language teaching schools in South East Asia._
- We are innovators, driven by the needs of our customers and deep data insights. Our 5,000 team members based around the world understand that our services change lives - not only of our customers, but their wider communities._
- By combining empathy and professional expertise with digital excellence, we create launch pads for our customers to achieve global success._

**POSITION PURPOSE**

**RESPONSIBILITIES**
- **Local IT Support Management**:

- Swiftly diagnose and resolve hardware, software, and network issues, ensuring mínimal disruptions.
- Communicate technical solutions clearly and provide outstanding customer service.
- **Desktop Environment Management**:

- Oversee the deployment, configuration, and maintenance of Windows 10 and 11 on desktops and laptops.
- Keep systems updated with security patches and ensure a smooth user experience.
- Manage user profiles, settings, and preferences to optimize productivity.
- **Software Application Support**:

- **Microsoft Teams and Telephony**:

- Manage the deployment and user access for Microsoft Teams, including telephony integration.
- Resolve Teams-related challenges, encompassing telephony integration and audio/video conferencing.
- Collaborate closely with the telephony team to guarantee seamless communication experiences.
- **Printer Management**:

- Lead printer management efforts, encompassing installation, configuration, and troubleshooting.
- Monitor print queues, drivers, and printer security settings for optimal functionality.
- **Asset Database Management**:

- Maintain an accurate and up-to-date asset database for hardware, software, and peripherals.
- Monitor the lifecycle of assets, track warranties, and strategize timely replacements.
- **Audio Visual Support for Meeting Rooms**:

- Provide comprehensive audio visual support for meeting rooms, ensuring seamless video conferencing, presentations, and equipment functionality.
- Troubleshoot and resolve audio visual issues in real-time to facilitate effective meetings.
- **Regional Project Support**:

- Collaborate with the regional IT manager on projects that span multiple offices within the region.
- Contribute technical expertise and hands-on support to ensure the successful execution of projects.
- **Documentation and Training**:

- Develop and maintain thorough documentation for troubleshooting procedures, user guides, and IT policies.

**WHAT WE'RE LOOKING FOR**

**Desirable Requirements**
- MCP certification
- Previous experience supporting Windows and apple Mac users
- General systems administration experience

**Benefits include**:

- Competitive remuneration commensurate with skills and experience
- Medical coverage for employee and dependents
- Be a part of a creative and collaborative truly global workforce
- Professional career development opportunities