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Cleaning Supervisor

2 weeks ago

Singapore SECRET SYSTEMS Full time

Check cleaning equipment condition.
Coach Service team.
Coordinate and liaise with clients at worksite.
Facilitate effective communication and engagement at the workplace.
Handle complaints and feedback from clients.
Handle reassignment of tasks when needed.
Identify training needs for all cleaning staff.
Implement work plans.
Inspect work done by cleaners daily.
Interact and build relationship with customers.
Monitor and follow up on compliance with cleaning procedures, workplace safety and tender specifications.
Monitor cleaning material stock level and re-order materials when needed.
Plan out work schedule for cleaners.
Provide help and guidance to immediate reports.
Solve operational problems and make decisions.
Submit daily cleanliness report.
Supervise team of cleaners in their assigned task.
Train cleaners and team leaders on service standards.
Must possess excellent communication skills in speaking, writing, and even in listening
Must have good interpersonal attributes. That is to say, the supervisor must be someone that gets along easily with people (easily approachable)
Must be outstanding when it comes to organization and coordination of both humans and their activities
Must display a high level of integrity due to the fact that he/she may be in a position to take care of people’s personal belongings
Excellent decision-making ability is a must-have
Must be proactive in the line of duty
Must have the ability and willingness to work as part of a team, and most importantly, lead a team
Should have a clear understanding of customer service guidelines/principles
Must have relevant experience in cleaning and supervision of cleaning procedures
Recruitment process for this role may include a pre-employment assessment test to screen applicants.