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Beverage Service Officer

2 weeks ago

Singapore Sheraton Towers Singapore Hotel Full time

COMPANY DESCRIPTION

The Sheraton Towers Singapore Hotel is a hotel of timeless style and grace. Voted by Conde Nast Traveler Gold List and Travel & Leisure magazine as one of the top Hotels in the world, Sheraton Towers Singapore Hotel sets the benchmark in the hospitality industry with its outstanding quality standards and personalized butler service.

DESIGNATION : [Sheraton Towers Singapore Hotel] Beverage Service Officer

RESPONSIBILITIES
- Ensure all beverage and food items served to guests are of the highest standard and presentation.
- Perform opening and closing procedures including a thorough knowledge of the Point of Sale System.
- Ensure cleanliness of tables, chairs, floor and general equipment. In liaison with Outlet Manager, ensure sufficient equipment for the operation of the outlet.
- Be attentive in checking quality of beverage and food snack service.
- Report maintenance faults and damage of furniture and all areas of the restaurant to the maintenance department.
- Ensure completion of monthly linen, operating equipment, wine and beverage stock
- take.
- Handle customer concerns and complaints with concern and understanding according in a professional manner.
- Collect guest feedback and comments in order to improve service and product quality to ensure guest satisfaction.
- Communicate all comments and feedback from guests and staff to the Manager.
- Ensure sales are maximised through suggestive up selling.

QUALIFICATIONS
- Minumum colleague qualification
- Conversant in English and Korean to liaise with Korean customers as well
- F&B experience preferred

OTHER INFORMATION
- Working hours: Rotating shift
- Location: 39 Scotts Road Singapore 228230
- Annual Leave: 10 days per year
- Medical Benefit: Company appointment clinics and government hospitals/polyclinics