Digital Workplace Support Engineer

1 week ago

Queenstown, Singapore Abcam Full time

**Company Description**:
**For over 20 years, abcam has been providing tools the scientific community needs to enable faster breakthroughs in critical areas like cancer, neurological disorders, infectious diseases, and metabolic disorders.**

We believe that to continue making progress, we need to work together in new ways. We need your own unique perspective as well as this of our people to make an always greater impact on the world. This community needs people like you: dedicated, agile and above all audacious so we can truly bring progress forward.

The Digital Workplace Support Engineer is responsible for providing first-line IT support for incidents and requests to internal Abcam customers.

Roles and Responsibilities:

- Respond to and resolve IT tickets using the Service Now system.
- Install and configure end-user laptops.
- Perform new starter/mover/leaver processes for user accounts.
- Handle software and equipment requests.
- Manage user accounts and MFA keys
- Maintain PC hardware and software in an operable and secure state.
- Keep IT inventory records up-to-date.
- Perform office/desk reconfiguration as required.
- Provide infrastructure support as needed.
- Provide weekly reports to the manager on ongoing issues in English.
- Write knowledgebase articles and SOPs as required

**Qualifications**:

- Minimum of 3 years of prior desktop support experience.
- Strong team player with excellent interpersonal skills.
- Hands-on experience with Windows OS.
- Preferred experience with Autopilot/Intune/MDM and TCP/IP networking knowledge.
- Strong troubleshooting skills.
- Business-level English language skills.
- Customer-focused attitude.

**Additional Information**:
We know that when it comes to benefits, no one size fits all. Flexibility and choice matter which is why in addition to market competitive salaries, we offer you a flexible benefits package which is tailored to your unique needs and support your financial, physical and emotional wellbeing. This includes our award-winning share scheme, 18 weeks fully paid maternity leave, 6 weeks fully paid paternity leave as well as highly flexible working and much more. Besides, your development will be integral to your experience here. You will grow alongside other talented minds, in ways you may often find unexpected.

When people come together, incredible things happen. Here you’ll work in a safe environment where you can be who you truly are. We’ll champion and celebrate your uniqueness throughout your journey with us. This is how we excel at partnering with the scientific community no matter the challenge, ultimately helping solve the world’s most critical diseases. Find out more about Diversity & Inclusion at abcam.

LI-SM1

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