Telesales Representative

5 days ago

Singapore Kaplan Higher Education Academy Pte Ltd Full time

COMPANY DESCRIPTION

Kaplan is one of the world's largest and most diverse education providers with over one million students globally. Headquartered in US, Kaplan is part of Graham Holdings (formerly The Washington Post Company) and is its largest subsidiary.

Kaplan in Singapore has students from over 35 countries and regions. As a Lifelong Integrated Learning Partner, we offer over 450 academic programmes for higher learning and professional certification courses for skills development, providing opportunities for individuals to always stay relevant. To date, these opportunities have benefitted over 95,000 graduates.

We have a diverse team of individuals dedicated to our mission to help individuals achieve their educational and career goals, and build futures, one success story at a time. Our core values Opportunity, Knowledge, Support, Integrity and Results help guide the way we work.

At Kaplan, we provide a stimulating and professional working atmosphere with plenty of room for initiatives and growth.

DESIGNATION : Telesales Representative

RESPONSIBILITIES

If you are upbeat, experienced and self-driven with the necessary customer service, marketing, and communication skills, we want you You will be responsible for contacting potential customers on the phone and informing them of our products and services. To be successful in the role, you should have a positive attitude and excellent telephone etiquette, you will remain calm and professional under pressure and always treat clients with respect.

**THE ROLE Telesales Representative**

**Responsibilities**:

- Contact leads to introduce a product or service using sales scripts and adjust sales scripts to better target the needs and interests of specific individuals.
- Understand the target market and be able to confidently answer questions about the company or programmes.
- Direct prospects to the sales team after qualifying the leads
- Enter and update customer information in salesforce database and keep records of calls and sales and note useful information
- Go the extra mile if needed to provide accurate sales information to ensure no misrepresentation of facts and claims
- Meets or exceeds sales goals

**Requirements**:

- Diploma or Higher Nitec holders in any field or equivalent.
- Proven experience and track record as Telesales Representative or other sales/customer service role.
- Good knowledge of relevant computer programs (e.g., salesforce) and telephone systems.
- Ability to learn about products and services and describe/explain them to prospects.
- Excellent communication and interpersonal skills.
- Outstanding negotiation skills with the ability to resolve issues and address complaints.
- Be responsible to maintain confidentiality of contact and personal information of clients.

QUALIFICATIONS
- Diploma or Higher Nitec holders in any field or equivalent.

OTHER INFORMATION
- Working Hours: Monday to Friday, 9am 6pm
- Work Arrangements: Hybrid (Blend of in-office and remote work)
- Location: Singapore (Central Area Dhoby Ghaut MRT/Little India MRT/Rochor MRT)

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