Manager, Apac Account Administration

2 weeks ago

Downtown Core, Singapore Integrated DNA Technologies (IDT) Full time

IDT is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

This position is part of the **_APAC Commercial Excellence Team _**located in **_Singapore _**and will be an on-site role. At IDT, we are one global team. We celebrate our differences, engage in healthy debate, and are inclusive. Together, we accomplish great things.

**In this role, you will have the opportunity to**:

- Supervise and direct a team of Account Liaisons and Custom Configuration Specialists including hiring, training, performance management and associate engagement.
- Evaluate and implement new or improved order management processes and workflows for assigned accounts; work with global Service management to coordinate across sites and business units as needed, and including implementation of plans for assignment of accounts and backup coverage.
- Analyze CRM case data to identify common inquiries and complaints; use this information to develop new business processes, customer messaging strategies, and/or employee resources to enable timely and effective resolution.
- Works with Customer Success and Sales leadership to prioritize onboarding of new accounts.
- Assist in defining job expectations, performance standards, and policies for the department; uses effective method(s) to monitor and review compliance.
- Provide guidance and specific feedback to assist with employee projects, problem solving and professional development.

**The essential requirements of the job include**:

- Bachelor’s Degree in the life sciences, or relevant field, required.
- At least three years of experience in Order Management, Customer Service or combination of the two required.
- Skill to identify activities to achieve short
- and long-term goals in support of IDT’s growth and customer experience objectives.
- Ability to effectively communicate, both orally and in writing, to customers and colleagues
- Ability to engage and develop employees through coaching, feedback and use of management tools, and ability to delegate authority or responsibility, not just routine tasks.

**It would be a plus if you also possess**:

- Ability to take into account the impact of decisions and change initiatives on global operations

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

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