Asia Isit Specialist

**Position Snapshot**

Location: Changi Business Park, Singapore

Company: Nespresso Singapore

Type of contract: Permanent

**Position Summary**

Joining Nespresso means embarking on a unique adventure within a growing, innovative company. At Nespresso, you will learn about our passion for perfection and for the exceptional, and about our values, which are guided by this same passion: Nespresso excellence.

**A day in the life of...**

**User and Business Support**:

- Manage and handle first level incidents/requests within local auhorized means (i.e. configuration change & fix, functional end users training and etc.) when appropriate.
- Reassign incidents/requests to higher support tiers when no solutions are identified and deemed viable within local authorized means.

**System Administration**:

- Supports and collaborate with Group User Management Team on the administration of ERP security and permissions for ERP users; in accordance to the defined access right governance process and procedure.
- Support routine system security audits in all ERP environments to ensure all users are appropriately provisioned for their work function
- Assist in periodic testing of enterprise systems in accordance with the global versioning and release calendar
- Collaborates with other Analysts and Specialists in the market as well as responsible Nespresso and Nestle teams to assure that all tests are being performed correctly.

**Project Support**:

- Assist project teams in task execution related to all systems and processes involved to keep projects on track.
- Takes meeting minutes and action items during meetings and performs basic follow-up.
- Provides support on project management and illustrates how to use administrative tools.
- Assists Analysts in creation of technical specifications and detailed software design documentation based on business requirements when required.
- Manage and support transitioning of projects into production (hypercare) and sustain phases.

**Administration**:

- Maintain an up-to-date inventory of Nespresso Markets' fixed assets
- Plan fixed assets upgrade, refreshment, extension and disposal cycle
- Collaborate with Markets' IT coordinators on procurements activities (i.e. PO/CAPEX creation requests, order deliveries....)
- Technical Documentation: Create technical documentation related to policies and processes managed by IS/IT department, continuously assesses and improves ITSM Knowledge Base and related areas.

**What will make you successful**
- Degree in Computer Science or equivalent
- 3+ years of prior IS/IT system analyst experience or 5+ years of helpdesk experience (required)
- Experience working in a multi-national and fast paced environment (preferred)
- Proven experience with problem solving and troubleshooting principles, methodologies, and issue resolution techniques. (required)
- Have excellent communication skills (written, spoken, and presentation) with strong customer service mindset
- Effective at understanding problematic and complex situations (analytical thinking) (required)
- Detail oriented, meticulous and able to incorporate critical and logical thinking in every day's tasks (required)
- Ability to present ideas in business-friendly and user-friendly language. (required)
- Highly self-motivated and directed. (required)
- Ability to effectively prioritize and execute tasks in timely manner to all stakeholders. (required)
- Very strong customer service orientation. (required)
- Experience working in a team-oriented, collaborative environment. (required)
- Able to develop and interpret documentation for training and end user procedures. (preferred)
- Experience in Incident Management Tool (ServiceNow) and Telephony System (Avaya Site Administrator) (preferred)