Customer Service Representative- Remittance

7 days ago

Singapore ECO FRIENDLY TOWER PTE. LTD. Full time

We are seeking friendly and customer-oriented individuals to join our remittance team as Customer Service Representatives. You will play a vital role in assisting customers with their remittance transactions, providing information, and ensuring a positive experience.

**Responsibilities**:

- Greet customers warmly and professionally, providing assistance with their remittance needs.
- Process various types of remittance transactions accurately and efficiently, following established procedures.
- Verify customer identification and documentation in accordance with compliance requirements.
- Provide clear and concise information to customers regarding remittance services, fees, exchange rates, and processing times.
- Resolve customer inquiries, concerns, and complaints promptly and courteously.
- Maintain a clean and organized work area and ensure all equipment is functioning properly.
- Adhere to all company policies and procedures, including compliance and security protocols.

**Qualifications**:

- High school diploma or equivalent.
- Previous experience in a customer service role, preferably in a financial or remittance environment.
- Excellent communication and interpersonal skills with a customer-centric approach.
- Strong attention to detail and accuracy in handling financial transactions.
- Ability to work independently and as part of a team.
- Basic computer skills and familiarity with remittance software is a plus.

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