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E-commerce Intern

2 weeks ago

Bukit Merah, Singapore Norbreeze Group Full time

**Objective of role**:
Ensure all orders are processed and delivered by lead time

**Position summary**:
The E-commerce Intern oversees the following main functions at Norbreeze:
**Operations**
- Working closely with 3PL on collection of goods, order processing and delivery.
- Ensure all orders are delivered within lead time.
- Liaise with Logistics department to schedule for deliveries to and from our owned locations.
- Monitoring 3PL performance, maintain constant communication and working relation with delivery providers.

**Administrative**
- Regularly updating of inventory on the online platforms we operate in.
- Uploading of new products to websites and other distribution channels.
- Timely process of 3PL, courier partners and all other invoices for Cocomi before month end closing Customer Support.
- Support Customer Service through the Cocomi Live chat and respond to queries on various platforms and marketplaces.
- Assist with placement of orders, refunds, exchanges or complaints and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

**Detailed responsibilities/accountabilities**:

- To ensure all orders are delivered within lead time.
- Responsible for the entire order fulfilment process.
- Good communication amongst team and 3PL.
- Ensure no discrepancy on billings and invoices.
- Respond to client enquiries on various platforms within 4 hours.
- Ensure new collection are uploaded to website and marketplaces.

**Suggested Qualifications and Experience**:

- Currently pursuing a Degree in Logistics/Supply Chain Management/E-Commerce or equivalent.
- Working knowledge & experience of various local & international e-commerce platform/systems, both front-end & back-end (e.g. Lazada, Shopee, Qoo10, Amazon, Shopify, etc.) is an advantage.
- Proficient in Microsoft office especially Excel (V lookup & Pivot Table).
- Good communication and interpersonal skills.
- Have strong organisation skill.
- Able to work under pressure in a fast-paced environment

**Key attributes**
- Meticulous with an eye for details and numbers.
- Resourceful, fast and efficient and able to work independently.
- Ability to multi-task, prioritize and manage time effectively.
- Good communication skills.

**Job Type**: Internship
Contract length: 6 months

**Salary**: $800.00 - $1,000.00 per month

Work Location: One location