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Executive, Systems

2 weeks ago

Singapore Parkway Pantai Full time

Working as part of the Systems & Process Analyst (Ops system) team

**Key accountabilities**:
**Business Analyst scope**:

- Work with end users to propose / and review business processes involving Ops IT system to ensure optimal workflow and ease of use.
- Analyse IT issues raised for business process review to improve / mitigate existing IT system issues

**System Analyst scope**:

- Work with end users to improve systems function / feature designs for existing and new Ops IT system.
- Analyze and troubleshoot software issues, identify root causes with IT vendor and implement rectifications / solutions.
- Handle level 1 / 2 support for Ops IT systems assigned.

**Data Analyst scope**:

- Interpret and analyze data for Ops IT system improvement

**Others**:

- Assist to develop and maintain documentation such as user manuals, training.
- IT systems assigned includes but not limited to:

- Primary: Plexus, eOrder, eResults, RPA, Tunas,
- Liaison: CMS, MH360, CRM, Webchat, chatbot

**Qualifications & Experience**:

- Relevant Degree Education
- Business process / IT related experience
- With background in healthcare or IT