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Client Engagement Manager
2 weeks ago
**Client Engagement Manager - Financial Markets**
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**Location**: Singapore
**Hire Type**: Full Time
**Vertical**:Financial Markets
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**Role Summary**
Are you interested in how technology is changing the way financial firms operate? eClerx partners with some of the most innovative companies in the world to rethink and improve how vital processes are run at leading global financial institutions. We help our clients succeed by combining a rigorous operations approach with analytics and automation to drive productivity and risk mitigating change.
Recently named one of the Top 100 Companies in NY to work for by Crain’s NY Business, eClerx is searching for bright, curious and goal-oriented individuals to expand our firm and help service our deep pool of Fortune 500 clients. As a Client Engagement Manager with eClerx, you will gain a deep understanding of customer needs by nurturing senior level relationships. You will also drive growth by identifying opportunities to expand eClerx’s relationship with customers, improve timeliness and accuracy or reduce risks and cost.
eClerx works across banking functions from KYC/AML to Syndicated Loans, Asset Servicing, Derivatives and Securities. We use and deploy advanced analytics and technology across both Trade and Client lifecycles to help our clients become more efficient and effective, fundamentally transforming how their work is done.
The Client Engagement role requires a strong understanding of capital markets, the ecosystem of businesses and departments participating in and servicing those markets, their underlying platforms and operating models, and the industry forces driving change.
**Key Responsibilities**
- Lead the development and delivery of innovative proposals, combining domain expertise, change and production capability, and automation services
- Think and act critically within a team framework to ensure relevance of services to meet changing client and industry needs
- Elicit client feedback and chair governance forums, ensuring that any issues or opportunities are dealt with swiftly
- Manage and grow the portfolio of services delivered to the client by developing and executing customer coverage plans
- Closely work with eClerx’s offshore teams across Ops/Tech to resolve client issues, escalations and rapid response to requests.
- Understand the client’s short and long-term strategy goals. Build a plan to integrate eClerx services into the client goals.
- Manage project proposals, timelines and deliverables for engagements from proposal through implementation in conjunction with the service’s team
**Eligibility Requirements**
- Bachelor’s degree
- Excellent problem-solving and consultative capabilities with change the bank experience
- Domain knowledge and industry awareness of Capital Market operations. In depth knowledge in one or more of the following is a plus: Client Lifecycle, Asset Servicing, Derivative operations, reference data, compliance, risk, and finance
- Excellent client facing skills. Ability to build and understand client problem statements, work with a team to create and present proposals, elicit client feedback, and run workshops and governance forums with clients
- Business development experience and commercial acumen - experience covering a client organization in the financial markets industry, identifying opportunities, building and delivering commercial proposals
- Experience in one or more of these areas is a plus: Business development for a Fintech or Services provider, consultancy experience covering large financial institutions, and Banking Operations Change or Operations IT experience
**About eClerx**
eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here.
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