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Customer Service Representative
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**Korean Speaking Customer Service & Order Management**
**Primary Responsibilities: -**
- Account management of quote to cash cycle, generation and conversion of quotes to orders where accuracy and responsiveness are critical
- Coordinate and responsible for end to end order management which includes order fulfillment, shipment coordination, 3rd party requisitions, returns and payment liaison with both internal and external stakeholders.
- Work closely with both internal and external stakeholders to fulfill customer orders in a timely and accurate manner, ensuring orders are align with company policies, processes and legal requirements.
- Ensure close follow-up of outstanding orders and issue with proactive communication to customers.
- Responsible for customer’s journey and manage sensitive issues with poise and professionalism, escalate when necessary
- Performing on miscellaneous duties and projects as assigned.
**Key Deliverables: -**
- Effective customer account management and deliver an exceptional customer experience
- Accurate and timely processing of orders within turnaround time
- Ensure every order is always compliant to Agilent’s policies and processes
- Prompt follow-up on order management to ensure revenue recognition
- Keeping customers informed about order status.
- Maintaining post order entry responsibilities using control related reporting to ensure compliance
Location: Yishun - US Company (Contract Role)
**Job Type**: Contract
Pay: $4,000.00 - $4,500.00 per month
Schedule:
- Monday to Friday
**Education**:
- Bachelor's or equivalent (preferred)
**Experience**:
- Customer service and order management: 2 years (preferred)
