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Station Captain

2 weeks ago

Singapore SUNSET METT SING PTE. LTD. Full time

The Station Captain is responsible to provide high levels of customer service to all diners to ensure they have a memorable experience and return.
- Knows and uses the service guidelines by the brand guideline.
- Prompt, and courteous greeting of customers
- Deliver food to customers on the table in an accurate and timely manner
- Ensure all guests receive positive and professional service to the highest standards to exceed the customer’s expectations
- Follow sequence of service standards as per brand guidelines
- Have a complete and thorough knowledge of all menu items in order to be able to describe and make suggestive selling to customers
- Ensure food quality and consistency is delivered at all times
- Manage the set up and close down of tables within section
- Ensure tables are turned around and ready with mínimal delay
- Maintain cleanliness and hygiene standards
- Ensure the cleanliness and refilling of condiment sets and napkin containers
- Keeps all workstations and equipment as clean as possible at all times
- Attend all regular departmental briefings and contribute to an open communication within the assigned team
- Performs other duties pertinent to this job as assigned.