Raffles Hotel Singapore

1 week ago

Singapore BEACH ROAD HOTEL (1886) LTD. Full time

The Principal Mixologist is the core of the Food and Beverage Department. He/she must be customer service-oriented and be able to perform quality work efficiently with mínimal supervision.

Primary Responsibilities

Oversees Daily Operations and Achieving Targets
- Supports the Bar Manager in maintaining the quality and consistency of beverage and service for the outlet.
- Prepare alcohol or non-alcohol beverages with high degree of proficiency and consistency.
- Engagement with customers to forge loyalty to the bar adhering to bar Standard Operating Procedures.
- Ensures maintenance equipment check list to be conducted on weekly basis with Engineering and Housekeeping team.
- Ensures bar/outlet and related areas and hygiene are kept to HACCP standard and requirement.
- Ensures cleanliness and appearance of the bar/outlet and related areas at all times and take immediate action if needed or required.
- Supports Bar Manager in Beverage training platform for all bar colleagues.
- Supports Bar Manager in Raffles Hotel Singapore beverage programs through Public Relation, media and industry outreach.
- Familiarises self with the hotel’s applicable processes, software and technologies (e.g. Micros, Sevenrooms, Material Control, etc.).
- Is present in the bar/outlet during all key operation periods.
- Achieves or exceeds bar/outlet’s goal and sales target.
- Always demonstrates professionalism and ethic.

Provides a Leading and Consistent Guest Experience
- Promotes sales through direct guests’ contact. Constantly obtains guest feedback during operation to ensure satisfaction and builds loyal following/return guests’ database.
- Handles guest complaints and comments competently and swiftly.
- Supports the bar team to deliver exceptional guest experience and in accordance to MOQ, Forbes and LQA Standards.
- Builds strong relationship with local guests and builds loyal following as foundation for a successful operation.
- Maintains levels of confidentiality and discretion of the guest, colleague, and operator at all times.

Management and Leadership of Outlet
- Supports Bar Manager and demonstrates as a role model for the bar team.
- Colleague support and guest service during all major meal periods.
- Supports the team to be consistent in service standards and deliver excellent service standards.
- Supports colleagues to achieve common goals and build a strong team work.
- Displays cultural affinity and shows empathy to all team members.
- Enforces and upholds highest standards in discipline and knowledge of the contents in disciplinary actions.
- Actively enforces colleague motivation and team building.
- Observes colleague’s individual performance, grooming, punctuality.
- Provides a level of Safety and Security for guests and colleagues.
- Assists in recruitment, inducts and trains the team who are competent and confident.
- Ensures grooming and hygiene practices of colleagues are in line with Raffles Hotel Singapore and National Environmental Agency standards.
- Attends daily meetings and all other meetings, which fall under his/her jurisdiction, follow directives given and advises Bar Manager on topics of importance.
- Attends monthly departmental meeting and communicates with the team. Follows up on projects assigned if any.
- Checks daily opening and closing duties.

Marketing Plan and Revenue Management
- Comfortably and confidently answers questions and attends to queries or feedback regarding Raffles Hotel Singapore or bar/outlet.
- Makes recommendations to the Management on other potential sources of revenue e.g. promotions etc.
- Implements appropriate and effective measures to improve control of costs, expenses, and labour.
- Engagement with the broader bar community and take active part in the public relations/promotions of the bar as the Principal Mixologist of the bar.

Training, Learning and Development of the Team
- Arranges training for all colleagues in line with established training requirements and co-ordinates all arrangements for proper execution.
- Conducts regular on the job trainings for colleagues to develop their skills and knowledge.
- Records and submits monthly On-the-Job Training hours to Food & Beverage Office before the 15thof each month.
- Guides the departmental orientation for new hires.
- Ensures that colleagues are aware of hotel rules and regulations.
- Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

Other Responsibilites
- Performs any other duties that may be assigned by the Bar Manager / Department Head.
- Coordinates all functions with Culinary Team, Catering Sales Team and Service Team to ensure maximum efficiency.
- Uses a Heartist® approach - makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
- Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
- Contributes to

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