Groups Operations Assistant

**Job no**: 523490
**Brand**: FCM
**Work type**: Full time
**Location**: Singapore
**Categories**: Corporate & Group Travel

FCM is one of the world’s largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries, FCM’s flexible technology anticipates and solves client needs, supported by experts who provide in-depth local knowledge and duty of care as part of the ultimate personalised business travel experience. As part of the ASX-listed Flight Centre Travel Group, FCM delivers the best market-wide rates, unique added-value benefits, and exclusive solutions. A leader in the travel tech space, FCM has proprietary client solutions. FCM provides specialist services via FCM Consulting and FCM Meetings & Events.

**About The Opportunity**

FCM Asia is an Equal Opportunity Employer searching for talented, driven people who have a desire to build a rewarding career in a company that loves to celebrate your success We work in a team work environment where we maintain a favourable working relationship with co-workers in all departments to foster a culture of trust and mutual respect.

By joining the team, you'll discover first hand why we're recognised around the world as an outstanding employer. In addition, our company founder strongly believes the success of our business relies on the success of our people.

**Key duties & responsibilities**:

- Assist with group reservation.
- Check namelist against passport copy
- Co-ordinate with client
- Lias and coordinate all their namelist, issue ticket to invoicing.
- Help to create GK in GDS for air, hotel and ancillary product
- Help to create group invoices and posting
- Help to fulfilled FFS all elements and send to mid office for invoice.
- Perform online purchases (seats, baggage, meals, etc)
- Book LCC online
- Help Groups Travel Consultant to call airlines
- Help Groups Travel Consultant to issue group tickets
- Help to send travel request form via Quatrix for non-appointed agencies
- Send namelist to suppliers
- Raise payment to suppliers
- Help to answer phone calls when team is down
- Other adhoc tasks, not restricting to the above

**We’d love to hear from you if you have...**
- Job Requirements and Competencies
- Strong ability to listen and communicate verbally and in writing in English
- Positive and friendly attitude
- Acts with honesty and integrity
- Organized, with a strong attention to detail
- Willingness to work a flexible schedule and occasional overtime when needed
- Experience in Travel Management Company is preferred
- Experience in using GDS is preferred

**Work Perks - What’s in it for you**:
FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

You will be rewarded with competitive market salary. You will also be equipped with relevant training courses and tools to set you up for success with endless career advancement and job opportunities all over the world.
- **Generous remuneration structure** and a highly competitive salary
- **Fun and Energetic culture**: At the heart of everything we do at FCM is a desire to have fun and be yourself
- **Work life Balance**: We believe in “No Leave = No Life” So have your own travel adventures with paid annual leave
- **Travel perks**: You'll have access to plenty of industry discounts to ensure you continue to broaden your horizons
- **A career, not a job**: We believe in our people brightness of future. As a high growth company, you will have the opportunity to advance your career in any direction you choose whether that is locally or globally
- **Enjoy the freedom and flexibility** with our Flexible Working Arrangement
- **Reward & Recognition**: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it
- **Love for travel**: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.

**We’d love to hear from you if you have...**

LI-JP1#FCMAS#LI-Onsite

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